00:38 – Dr. Pete and Dr. Stephen introduce today’s topic, The Three Legged Stool of Results 

06:43 – Dr. Pete and Dr. Stephen break down the three domains of chiropractic and the vital role of trust in relationships 

11:46 – Dr. Pete and Dr. Stephen take a moment to promote Chiro Match Makers 

12:28 – Dr. Pete and Dr. Stephen analyze retention as a business model 

16:00 – Dr. Pete and Dr. Stephen discuss the upcoming virtual Retention Immersion 

19:34 – Dr. Pete and Dr. Stephen talk about the importance of accountability and identify where the results live 

EPISODE QUOTES

“And the good news is this, the things that you did to create remarkable retention before the storm are the same things that create retention when you’re in the storm and afterwards.” (02:47)

“When people trusted me, they did what I told them to do, then they got the results that they wanted, then they loved me.” (05:57) 

“Every enduring relationship is founded on trust. Trust means that I do what I say I’m going to do and that I’ve made it very clear what it means for us to have a relationship, which means I’m clear on what the expectations are.” (09:23)

“There’s nothing better than when someone embraces our paradigm, adopts our philosophy, changes their lifestyle and just employs the strategies, including regular chiropractic care into their lives.” (13:20)

“We have to be fluent in going right back to the expectations that we set, the agreements that we made and the path to success.” (18:18)

LINKS MENTIONED

Dr. Stephen’s LinkedIn

Dr. Pete’s LinkedIn

The Remarkable CEO Website

Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business

Chiro Match Makers Website

Link to 3 Legged Stool Infographic 

Link to TRP Retention Immersion