In this week’s episode of Ignite Your Estate Agency Sam and Phil revisit our two wonderful guests - John DiJulius and Toby Salgado.

John is an internationally acclaimed expert and author of: Secret Service, Hidden Systems That Deliver Unforgettable Customer Service, What’s The Secret? To Being a World Class Customer Service Organization, The Customer Service Revolution,  The Best Customer Service Quotes Ever Said, and The Relationship Economy.

Toby is a serial entrepreneur, investor, podcaster and adventurer. His own podcast has dominated the charts and has featured HUGE names like Grant Cardone and Brian Kurtz.

When you are ready here are 3 ways we can help you to IGNITE your agency.

1. Come see behind the scenes of AshdownJones in Windermere on this unique and FREE day! Book your spot here www.ajmastermind.co.uk/btsday

2. make sure you join us on our FREE webinar by signing up at https://www.ajmastermind.co.uk/doubleyourfee

3. Request an AJ Mastermind brochure by calling 015394 40892 or emailing [email protected]

Some key takeaways:
➡️ Don’t underestimate the importance of good customer/client service it could be the difference between losing or keeping your existing clients
➡️ Start off with a hard offer first to capture your client’s attention

Some great moments:
✅"...When you answer the phone if the person’s mood is 5/10, then our job by the end of the call is to get them to a 7 or 8/10 .." 
✅"If someone lands on your website you have 3-5 seconds to capture them!"

Want to grow your agency with confidence?

Book a free strategy call with Sam
Get clear on what’s holding your agency back — and what to do about it.
https://www.samashdown.co.uk/call

Catch up on more episodes of Ignite Your Estate Agency
Smart, straight-talking strategies from the front line.
https://www.ajmastermind.co.uk/ignite-podcast

Request an AJ Mastermind brochure
Call 015394 40892 or email [email protected]

Join our private Facebook group
Connect with growth-minded agency owners like you.
https://www.facebook.com/groups/ajmmforagencygrowth

Have a question?
Email Sam: [email protected]
Email Phil: [email protected]

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