Conflict is something you’ll often be asked to help with in your role as a People professional. So, mediation skills are a useful conflict resolution tool to have in your toolbox, ready to put into action when you need them.

In this episode of HR Coffee Time, Pete Colby, Director and lead Mediator at Pragmatism joins host, Fay Wallis, to talk through how mediation skills can help you resolve conflict at work. Some of the many things he covers include:

• Exactly what mediation is and what mediation skills are.
• Why grievances don’t solve workplace issues, but mediations do.
• How mediation skills can be used to nip problems in the bud before they escalate.
• Why mediation skills can have huge benefits for People teams and organizations as a whole.
• What makes a great mediator.

Useful Links

• Connect with Fay on LinkedIn
• Fay’s website: Bright Sky Career Coaching
• Connect with Pete Colby on LinkedIn
• Pete’s website: Pragmatism
• Pete’s blog post: Would I make a good mediator?

Other Relevant HR Coffee Time Episodes

• Episode 22: How to handle conflict at work, with Ginny Radmall
• Episode 56: How to do a great job with collective consultations for redundancies, with Pete Colby
• Episode 83: Destructive team dynamics – how to spot them & get things back on track, with Gabriella Braun
• Episode 03: Building relationships with difficult people at work

Looking For the Transcript?

You can find transcripts for all episodes from episodes 66 onwards on the HR Coffee Time section of the Bright Sky Career Coaching website.

Rate and Review the Podcast

If you found this episode of HR Coffee Time helpful, please rate and review it on Apple Podcasts or Spotify. If you're kind enough to leave a review, let Fay know so she can say thank you. You can always reach her at: [email protected].

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