If you have ever walked out of an interview thinking I nailed that and still did not move forward, this episode is your wake up call. Today, I’m breaking down one of the most common reasons qualified CSMs struggle to land offers even when they prepare and practice. Most candidates prep for every interview the exact same way, and it quietly works against them. Recruiters, hiring managers, and cross-functional partners may ask similar questions, but they are listening for very different signals.

In this episode, I walk you through a smarter, more strategic way to prepare based on who you are interviewing with so you can tailor your answers without sounding scripted or inauthentic.

By the end, you will know exactly how to shift your messaging so you come across confident, credible, and intentional in every round. If you are tired of guessing what interviewers want and ready to finally control the outcome, hit play and let’s dive in.

And if you want to discover the easiest and most effective way to prepare for your Customer Success interviews, watch my Free Training on how to Nail Your CS Interviews: https://customer-success-career.captivate.fm/nailinterviews

02:37 – Why Memorizing Interview Answers Backfires (and What to Do Instead)

8:13 – How to Prep Differently for Recruiters vs. Hiring Managers vs. Cross-Functional Teams

14:42 – The "Checklist" Approach Recruiters Really Use And How to Make It Work for You

21:23 – How to Show Hiring Managers You're the One Who’ll Help Them Hit Their Goals

27:00 – Ways to Stand Out in Cross-Functional Interviews by Addressing What Each Team Actually Cares About

10:44 – The Fastest Way to Level Up Your Interview Prep (Hint: It’s All About the Interviewer’s Perspective)

Other Episodes You’ll Love:

1. Episode 3: Falling short in interviews? ACE your next Customer Success job interview with these simple tips!

🛎️ FREEBIES & RESOURCES:

1. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE
2. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
3. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
4. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at [email protected]

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode101

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Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!