About this episode:
AI is changing banking - but are banks ready for what comes next?

In this episode of Fintech Insider Insights, in partnership with Backbase, David Brear is joined by Jouk Pleiter, CEO & Founder of Backbase, to explore why banking may be approaching a breaking point in its architecture.

As banks race to adopt AI, many are discovering that fragmented systems, siloed data, and disconnected customer journeys are holding them back. We discuss the rise of the AI-native bank, what Backbase means by a “unified frontline”, and why the future of banking may depend on an operating system that brings customers, employees, and AI agents together in real time.

Find out more about Backbase

This week's guests:

Jouk Pleiter - CEO & Founder of Backbase
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About Fintech Insider:

Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services.

Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space.

Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance.

Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you.

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