In this episode, we sit down with Mariam of Lume Stays and Natalie Bykov of The Orange Cabins, two powerhouse co-hosts and full-time moms who built thriving short-term rental businesses from the ground up. They share what it actually took to scale from a few properties with no software to 40 units and beyond.We get into the real operational stuff: when to hire your first VA, how to structure shifts, what a boots-on-the-ground person actually does, and how to know when your ops manager is maxed out. Mariam breaks down her referral incentive strategy with vendors and how dominating Desert Hot Springs gave her a natural path into Palm Springs. Natalie shares how a single viral video drove millions of views and turned social media into her biggest lead source. At the same time, she and her husband Alex, run active outbound sales calls to grow their Lake Arrowhead and Big Bear portfolio.We also talk about working with spouses, letting go of guest messaging, and why they both believe hospitality still needs a human touch.
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Connect with Mariam & Natalie on:Mariam: https://www.instagram.com/mariam.av_/Natalie: https://www.instagram.com/nataliebykov/Podcast: https://www.instagram.com/confessionsofahost/