As contractors, we’re always on the go, sometimes hitting four or five locations per day — which makes communication even more crucial. Luke Hanson’s roofing company found that taking photos helped them when writing bids, coordinating with their crews, and handling customer disputes, but getting them organized created a huge headache. He created CompanyCam to solve that problem.

What you’ll hear in this episode:

• Luke’s background in his family roofing company
• Why he knew there was a better way to organize photos from jobs, but couldn’t find what her needed; CompanyCam was born when he figured out how to solve the problem
• CompanyCam launched in 2015 and has over 2000 customers today
• Why CompanyCam has great reviews and NO negatives
• Their goal? To keep it simple and save people time
• How the app captures information in the field and uses GPS to figure out the address to streamline the whole process
• Steps a contractor goes through in taking photos and why getting a visual eliminates confusion
• The measuring tool and pitch finder within the app
• Why they are working on how to use photos for marketing purposes
• Each photo tells what job, when it was taken, where, and by whom
• How CompanyCam builds trust with customers
• How CompanyCam tries to touch and improve every step of the process
• The handoff process between selling the job and the production phase
• How a time-stamped, GPS-stamped photo can save the contractor many problems
• How Luke’s company handles change orders
• Communicate quickly and transparently
• How photos can be sent by text, the simplest and easiest way
• CompanyCam’s Before and After program
• How to take photos when the job is complete
• Asking the customer to share “after” photos on social media
• The crucial marketing piece and the upcoming improvements to the process
• How CompanyCam sends thank you gifts to every customer
• Look at the long-term value of the customer and the referral value over time
• The cost? $12 month per user
• Easy access to all the photos
• Integration possibilities with CompanyCam and your CRM software

 

Resources:

CompanyCam    30-day FREE trial for The Roofer Show listeners!!

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