The Roofer Show

We have an exciting episode for you that you will want to catch! Today, we discuss the importance of effective communication in the roofing industry with AnneMarie Grisham, VP of Sales and Partnerships at Ruby. You’ll hear why it is a necessity for contractors to answer their phones promptly to improve customer service and drive sales. AnneMarie explains how Ruby's chat and reception services can help contractors manage phone calls and enhance customer interactions. We also discuss the detrimental effects of missed calls and explore how Ruby's services can capture leads, streamline communication, and support business growth.

Be sure to tune in!

What you’ll hear in this episode:

• The critical need for contractors to answer their phones to enhance customer service
• How Ruby's chat and reception services designed to assist roofing contractors with customer interactions
• Difficulties contractors face when managing phone calls while working on roofs
• Why missed calls lead to negative reviews
• Customer touchpoints and the significance of the first phone call
• High costs of acquiring customers and the importance of converting calls into appointments
• Why impressions are crucial for building trust with potential clients
• The stress relief Ruby's services provide 
• Explanation of how a typical call is handled by Ruby's receptionists
• Dave highlights how many prospects call after hours, emphasizing the need for constant coverage.
• The need for contractors to maintain focus on tasks without phone distractions
• Comparison of the cost of hiring in-house staff versus utilizing Ruby’s services for call management
• Dave emphasizes the importance of a business audit and planning for the upcoming year and the need for strong processes in sales, operations, and financial management.

Resources:

Special Offer! Call Ruby (866) 613-1332 and Mention The Roofer Show…or Tell them Dave sent you for a special discount!

Connect with Dave and John:

Check out our YouTube channel and be sure to subscribe:

https://www.youtube.com/@DaveSullivanRooferShow

Set up a FREE strategy call with Dave and get a few tips on how you can improve your business:  https://davesullivan.as.me/free-strategy-call

Interested in learning more about our 1-on-1 coaching, mastermind groups, or fractional CFO services? Email me or send me a text at (510) 612-1450.

No Plan? No problem. Download our FREE 1-Page Business Plan For Roofing Contractors: https://theroofershow.com/plan

The Roofer Show’s Vetted Sponsors

Have RUBY answer your phones and tee up the sale by leaving a great first impression. Use this link to get up to $150 off your first month’s service: http://get.ruby.com/roofershow.

SMA Support Services fills a need by empowering contractors to simplify and optimize their operational processes with virtual assistant services. Explore what a virtual assistant can do for your contracting business. Let SMA do the hiring, training, and onboarding. Check out SMA Support Services! (Tell them Dave sent you.)

Automate your follow-up process and close more sales with ProLine. Get started for FREE at https://useproline.com/. Use promo code “Dave50” for $50 off your first month’s service!

As we head into the holiday season, we must acknowledge that 2024 is almost over. Have you hit your goals? Did you have specific, written goals? What went right and what went wrong? Dave Sullivan and John DeLaurier discuss strategies for higher profits by breaking down John’s business goals at Peach State Roofing, along with how he’s planning now for 2025. If you’re feeling stuck and don’t know how to move forward, this show is for you!

What you’ll hear in this episode:

• John’s perspective on where he is right now in identifying strengths and weaknesses
• “This is the time to work ON your business.”
• Having success with a higher close rate and fewer leads
• Finding balance with your three-legged stool
• Sales depend on converted leads, which depend on your website.
• John’s tips for a great website that stands out
• “Big revenue doesn’t mean big profits.”
• Niching down is the wisest action.
• Three specific videos every roofer should have on their website
• Common questions roofing customers ask
• Lower your customer acquisition cost.
• Guard against profit slippages that are costing you BIG.
• A virtual assistant can make a huge difference in the customer experience.
• 5-star reviews mean everything!
• 5 components of business success: admin, accounting, marketing, sales, and production
• Know your numbers—and understand what they mean!
• The bottom line: “Do the basics to balance your three-legged stool: sell work, do work, and keep score.”

Resources:

Connect with Dave and John:

Check out our YouTube channel and be sure to subscribe:

https://www.youtube.com/@DaveSullivanRooferShow

Set up a FREE strategy call with Dave and get a few tips on how you can improve your business:  https://davesullivan.as.me/free-strategy-call

Interested in learning more about our 1-on-1 coaching, mastermind groups, or fractional CFO services? Email me or send me a text at (510) 612-1450.

No Plan? No problem. Download our FREE 1-Page Business Plan For Roofing Contractors: https://theroofershow.com/plan

The Roofer Show’s Vetted Sponsors

Have RUBY answer your phones and tee up the sale by leaving a great first impression. Use this link to get up to $150 off your first month’s service: http://get.ruby.com/roofershow.

SMA Support Services fills a need by empowering contractors to simplify and optimize their operational processes with virtual assistant services. Explore what a virtual assistant can do for your contracting business. Let SMA do the hiring, training, and onboarding. Check out SMA Support Services! (Tell them Dave sent you.)

Automate your follow-up process and close more sales with ProLine. Get started for FREE at https://useproline.com/. Use promo code “Dave50” for $50 off your first month’s service!

Have you considered what a virtual assistant can do for your roofing business? If you aren’t sure how the process works or what the specific benefits are, today’s show lays it all out for you. Dave and John are joined by Adam Patterson of SMA Support, which provides an amazing service that is crucial to the success of many contractors. They hire, train, and provide VAs to help improve your business process and run the nuts and bolts of your business as dedicated team members. Join us to learn more!

What you’ll hear in this episode:

• John’s testimonial about what a VA can do for your roofing business (Check out Episode 373: Everything You Need to Know About Virtual Assistants with Chris Diroll.)
• Adam’s path from consulting and private equity to SMA Support
• Building a business of value by taking advantage of outsourcing opportunities
• Identify the WHY of your business
• Achieving your goals in an affordable, efficient way with a VA
• Characteristics of an engaged employee—like an SMA Support VA
• Eliminate the struggle and potential mistakes in the hiring process by employing a VA
• Repeatability structure, decision mapping, and nesting: how an SMA Support VA gets it done
• John’s perspective of Kathleen’s valuable role as the VA for Peach State Roofing
• No time to train a VA? SMA takes care of that!
• Adam’s take on managing people and offering incremental bonuses to exceptional VAs
• The role of a VA in getting reviews, getting faster payments, and providing excellent customer service
• What can a VA do for you? You, the business owner, can spend less time each week in “the drudge zone.”
• Adam’s view of what’s going on right now in the private equity world

Resources:

Connect with Adam Patterson and SMA Support:

Website

Connect with Dave and John:

Check out our YouTube channel and be sure to subscribe:

https://www.youtube.com/@DaveSullivanRooferShow

Set up a FREE strategy call with Dave and get a few tips on how you can improve your business:  https://davesullivan.as.me/free-strategy-call

Interested in learning more about our 1-on-1 coaching, mastermind groups, or fractional CFO services? Email me or send me a text at (510) 612-1450.

No Plan? No problem. Download our FREE 1-Page Business Plan For Roofing Contractors: https://theroofershow.com/plan

The Roofer Show’s Vetted Sponsors

Have RUBY answer your phones and tee up the sale by leaving a great first impression. Use this link to get up to $150 off your first month’s service: http://get.ruby.com/roofershow.

SMA Support Services fills a need by empowering contractors to simplify and optimize their operational processes with virtual assistant services. Explore what a virtual assistant can do for your contracting business. Let SMA do the hiring, training, and onboarding. Check out SMA Support Services! (Tell them Dave sent you.)

Automate your follow-up process and close more sales with ProLine. Get started for FREE at https://useproline.com/. Use promo code “Dave50” for $50 off your first month’s service!

Marketing is a huge issue for most contractors, especially when business slows down. Questions about marketing are common and frequent in contractor Facebook groups and mastermind groups. The goal is to acquire customers in the most efficient way possible, but how do we accomplish that? Dave and John are joined by two friends who have gold nuggets of wisdom to share, along with practical tips to upgrade your marketing strategy. Join us to learn more!

Emily May is the owner of M and M Roofing, a commercial and residential roofing company in Lufkin, TX. Crystal Williams is the Marketing Strategist at Lemon Seed Marketing, also in TX. Emily has seen big successes at M and M Roofing because of her work with Crystal on all aspects of her marketing strategy. Emily and Crystal join the show to share their best tips to make the most of your branding and marketing strategies.

What you’ll hear in this episode:

●  An overview of Emily’s work (as a nurse who bought a roofing company!)--and why she reached out to Crystal for brand and marketing help

●  The benefits of a good mastermind group as an opportunity to collaborate with like-minded people and learn from them

●  A look at Crystal’s role as a branding and marketing partner for contractors

●  John’s biggest lesson learned about marketing: “Trust your marketing person–and let them do their thing.”

●  Crystal’s philosophy of marketing—and how it has worked for Emily’s company

●  Outperforming your competitors is easier than you think!

●  “Be operationally prepared to book EVERY lead!”

●  Your normal operational procedure should be to react and respond immediately to every lead.

●  Every marketing plan should be curated for YOUR business.

●  Is your three-legged stool wobbly? Learn three strategies to grow your business: operational excellence, pricing, and marketing.

●  Questions to answer about your brand, opportunities to gather leads, CRM, sales process, digital footprint, and more

●  Emily’s testimony about marketing success at M and M Roofing

●  The marketing piece influences the sales piece of your business.

●  Emily’s perspective of what’s working and what’s not working in marketing

●  Meet “Roofus,” the armadillo mascot for M and M Roofing

Resources:

M&M Roofing

Check out our YouTube channel and be sure to subscribe:

https://www.youtube.com/@DaveSullivanRooferShow

Set up a FREE strategy call with Dave and get a few tips on how you can improve your business:  https://davesullivan.as.me/free-strategy-call

Interested in learning more about our 1-on-1 coaching, mastermind groups, or fractional CFO services? Email me or send me a text at (510) 612-1450.

No Plan? No problem. Download our FREE 1-Page Business Plan For Roofing Contractors: https://theroofershow.com/plan

The Roofer Show’s Vetted Sponsors

Have RUBY answer your phones and tee up the sale by leaving a great first impression. Use this link to get up to $150 off your first month’s service: http://get.ruby.com/roofershow.

SMA Support Services fills a need by empowering contractors to simplify and optimize their operational processes with virtual assistant services. Explore what a virtual assistant can do for your contracting business. Let SMA do the hiring, training, and onboarding. Check out SMA Support Services! (Tell them Dave sent you.)

Automate your follow-up process and close more sales with ProLine. Get started for FREE at https://useproline.com/. Use promo code “Dave50” for $50 off your first month’s service!

Believe it or not, we are in the fourth quarter of 2024. What are you doing to finish strong? In

today’s episode, we take a look at end-of-year tax strategies that can set you up for success

and increase the revenue you keep. We also check in with John DeLaurier in Georgia about his

process after a big storm. Join us to learn more!

What you’ll hear in this episode:

● A check-in with John and his plan of action after a big storm like Hurricane Helene

● From John: perspectives on “speed to lead” and leads from Yelp, Thumbtack, and LSA

(local service ads)

● Why John doesn’t like insurance jobs

● A breakdown of “revenue per capita”–and what it really means for profitability

● Understanding net profit at the end of each job

● “Every lead is costing you money. You have to understand what that cost is.”

● You have to have a plan!

● Tax advantages for contractors–plan ahead and get professional help!

● Using money wisely to buy real estate, company vehicles, and marketing before the end

of the year

● Your business plan for 2025: Do it now!

● Thoughts on hiring and firing to keep a lean machine at your business

Resources

Check out our YouTube channel and be sure to subscribe:

https://www.youtube.com/@DaveSullivanRooferShow

Set up a FREE strategy call with Dave and get a few tips on how you can improve your business:  https://davesullivan.as.me/free-strategy-call

Interested in learning more about our 1-on-1 coaching, mastermind groups, or fractional CFO services? Email me or send me a text at (510) 612-1450.

No Plan? No problem. Download our FREE 1-Page Business Plan For Roofing Contractors: https://theroofershow.com/plan

The Roofer Show’s Vetted Sponsors

Have RUBY answer your phones and tee up the sale by leaving a great first impression. Use this link to get up to $150 off your first month’s service: http://get.ruby.com/roofershow.

SMA Support Services fills a need by empowering contractors to simplify and optimize their operational processes with virtual assistant services. Explore what a virtual assistant can do for your contracting business. Let SMA do the hiring, training, and onboarding. Check out SMA Support Services! (Tell them Dave sent you.)

Automate your follow-up process and close more sales with ProLine. Get started for FREE at https://useproline.com/. Use promo code “Dave50” for $50 off your first month’s service!

The #1 problem in the roofing industry today affects both large and small businesses. The issue of finding A-players (and keeping them) is a huge struggle for most contractors. If you can’t afford an HR department for your business, what are you supposed to do? Today’s show has the answer! Join Dave and his guest as they tackle this major obstacle with workable solutions that can work for every roofing business. 

Paul Sanneman founded Contractor Staffing Source, the world’s largest recruiting company that works exclusively with residential and commercial construction companies. They take the burden of staffing your business off your shoulders so you can focus on building and creating, the work that you do best. Paul is also the founder of Dream Business Coaching, and as one of the leading business consultants in the US, has dedicated his life to coaching. 

What you’ll hear in this episode:

• Paul’s background as a coach for 50 years
• A breakdown of the work of Contractor Staffing Source
• Steps to find A-players for your business:
• Write a killer job ad.
• Post your job ad everywhere.
• Respond immediately. “Speed to lead.”
• Filter applicants with assessments, screenings, background checks, and references.
• Have an onboarding process that works. 
• “If you can’t find good people, you probably suck at writing job ads.”
• Paul’s example of using ChatGPT to write a job ad
• Paul’s example of the assessment Contractor Staffing Source uses
• The function of an applicant tracking system (APS)
• “WHO they are is way more important than WHAT they know. We can fix WHAT they know, but we can’t fix WHO they are.”
• Why it pays to hire a company like Contractor Staffing Source to do your HR work for you

Connect with Paul Sanneman and Contractor Staffing Source:

Website, Email, and 415-599-9006

Resources

Check out our YouTube channel and be sure to subscribe:

https://www.youtube.com/@DaveSullivanRooferShow

Set up a FREE strategy call with Dave and get a few tips on how you can improve your business:  https://davesullivan.as.me/free-strategy-call

Interested in learning more about our 1-on-1 coaching, mastermind groups, or fractional CFO services? Email me or send me a text at (510) 612-1450.

No Plan? No problem. Download our FREE 1-Page Business Plan For Roofing Contractors: https://theroofershow.com/plan

The Roofer Show’s Vetted Sponsors

Have RUBY answer your phones and tee up the sale by leaving a great first impression. Use this link to get up to $150 off your first month’s service: http://get.ruby.com/roofershow.

SMA Support Services fills a need by empowering contractors to simplify and optimize their operational processes with virtual assistant services. Explore what a virtual assistant can do for your contracting business. Let SMA do the hiring, training, and onboarding. Check out SMA Support Services! (Tell them Dave sent you.)

Automate your follow-up process and close more sales with ProLine. Get started for FREE at https://useproline.com/. Use promo code “Dave50” for $50 off your first month’s service!

Resources

Check out our YouTube channel and be sure to subscribe:

https://www.youtube.com/@DaveSullivanRooferShow

Set up a FREE strategy call with Dave and get a few tips on how you can improve your business:  https://davesullivan.as.me/free-strategy-call

Interested in learning more about our 1-on-1 coaching, mastermind groups, or fractional CFO services? Email me or send me a text at (510) 612-1450.

No Plan? No problem. Download our FREE 1-Page Business Plan For Roofing Contractors: https://theroofershow.com/plan

The Roofer Show’s Vetted Sponsors

Have RUBY answer your phones and tee up the sale by leaving a great first impression. Use this link to get up to $150 off your first month’s service: http://get.ruby.com/roofershow.

SMA Support Services fills a need by empowering contractors to simplify and optimize their operational processes with virtual assistant services. Explore what a virtual assistant can do for your contracting business. Let SMA do the hiring, training, and onboarding. Check out SMA Support Services! (Tell them Dave sent you.)

Automate your follow-up process and close more sales with ProLine. Get started for FREE at https://useproline.com/. Use promo code “Dave50” for $50 off your first month’s service!

What is the #1 question from homeowners regarding the roofing industry? “How much is my roof going to cost?” The team at Roofle has developed a powerful price quoting tool called Roof Quote PRO that can enhance your customer service in every way. Times are changing in the roofing industry, and old-school methods don’t work with today’s consumers. Join us to learn more about this cutting-edge technology that is available now!

Mike Goldenstein, the Chief Revenue Officer at Roofle, joins Dave and John. Mike logged over 30 years in every aspect of the roofing industry before joining Roofle last year. He explains how Roof Quote PRO is changing everything in the customer experience around getting a new roof and why Roofle remains committed to innovation and simplicity in everything they do.

What you’ll hear in this episode:

• How things are changing rapidly in the roofing industry and requiring a mindset shift from roofing contractors
• How Roof Quote PRO works like no other tool in the roofing industry
• How to give the customer a great experience with Roof Quote PRO
• John’s perspective as a roofing business owner about how Roof Quote PRO solves problems and helps his business in various ways
• Why customers trust a roofing business more if you are transparent with your price
• Why price is just one of the pillars that customers consider in the value their roofing contractor can bring them
• How Roof Quote PRO can be a tool to connect roofing contractors to local realtors for additional leads
• What Mike sees in lead magnets that actually work
• Why the Roofle team is committed to making Roof Quote PRO “always innovative and profoundly simple”
• Mike’s overview of the new features in Roof Quote PRO that will enhance the customer experience

Resources

Connect with Mike and Roofle: Website, Instagram, Facebook, and LinkedIn

Check out our YouTube channel and be sure to subscribe:

https://www.youtube.com/@DaveSullivanRooferShow

Set up a FREE strategy call with Dave and get a few tips on how you can improve your business:  https://davesullivan.as.me/free-strategy-call

Interested in learning more about our 1-on-1 coaching, mastermind groups, or fractional CFO services? Email me or send me a text at (510) 612-1450.

No Plan? No problem. Download our FREE 1-Page Business Plan For Roofing Contractors: https://theroofershow.com/plan

The Roofer Show’s Vetted Sponsors

Have RUBY answer your phones and tee up the sale by leaving a great first impression. Use this link to get up to $150 off your first month’s service: http://get.ruby.com/roofershow.

SMA Support Services fills a need by empowering contractors to simplify and optimize their operational processes with virtual assistant services. Explore what a virtual assistant can do for your contracting business. Let SMA do the hiring, training, and onboarding. Check out SMA Support Services! (Tell them Dave sent you.)

Automate your follow-up process and close more sales with ProLine. Get started for FREE at https://useproline.com/. Use promo code “Dave50” for $50 off your first month’s service!

It’s conference season, and there are many options. Are conferences worth your time and money? John DeLaurier shares how going to conferences is one of the best moves he’s made to sustain a profitable business. The key is to have intentionality behind the choice to attend a conference. Join Dave and John as they break down this topic with insight and expert advice about making the most of conference opportunities!

What you’ll hear in this episode:

• Conferences: Are they a waste of time and a “cash grab”?
• Like most opportunities, there are good conferences and bad conferences.
• There are always gold nuggets to gain from each conference to move your business forward.
• Are you a business owner or “just a roofer”? (Check your mentality and step out of your comfort zone!)
• “The network IS your net worth.”
• The biggest problem in attending conferences occurs when you don’t implement what you learn.
• John’s take on upcoming conferences that are consistently high-quality and helpful:
• For residential roofing contractors: 
• RoofCon, October 23-25 in Orlando, FL
• The Roofing Process Conference, December 4-6 in Marco Island, FL
• For commercial roofing contractors:
• The IRE, February 19-21 in San Antonio, TX
• Win the Storm Conference, March 14-16 in Dallas, TX
• John’s best tips for getting the most out of a conference:
• Go with intentionality to find answers to your biggest business problems.
• Take notes on sessions and set up demos right then.
• Go to the vendor section when the bulk of the crowd is NOT there. 
• It doesn’t matter what you learn at a conference unless you implement those things.
• Find value in learning from others, being held accountable, and being coached/mentored.
• John’s goal in attending conferences in 2024 and 2025
• “What’s important is whatever moves the needle for your business.”
• “If 2024 hasn’t been a great year for you, NOW is the time to make changes.”

Resources:

Check out our YouTube channel and be sure to subscribe:

https://www.youtube.com/@DaveSullivanRooferShow

Set up a FREE strategy call with Dave and get a few tips on how you can improve your business:  https://davesullivan.as.me/free-strategy-call

Interested in learning more about our 1-on-1 coaching, mastermind groups, or fractional CFO services? Email me or send me a text at (510) 612-1450.

No Plan? No problem. Download our FREE 1-Page Business Plan For Roofing Contractors: https://theroofershow.com/plan

The Roofer Show’s Vetted Sponsors

Have RUBY answer your phones and tee up the sale by leaving a great first impression. Use this link to get up to $150 off your first month’s service: http://get.ruby.com/roofershow.

SMA Support Services fills a need by empowering contractors to simplify and optimize their operational processes with virtual assistant services. Explore what a virtual assistant can do for your contracting business. Let SMA do the hiring, training, and onboarding. Check out SMA Support Services! (Tell them Dave sent you.)

Automate your follow-up process and close more sales with ProLine. Get started for FREE at https://useproline.com/. Use promo code “Dave50” for $50 off your first month’s service!

What is your customer acquisition cost? What it’s costing you to acquire each customer is probably way more than you think! Reduced customer acquisition costs would mean more profitability for your business, which is a win-win for your bottom line. In this episode, Dave and his guest discuss improving your close rate, focusing on better quality leads, and a sure way to get more referrals. Join us to learn more!

Brad Akers from Brad Grows Businesses developed The Built Right program to create scalable systems around sales and marketing for roofers and other home service professionals. His mission is to provide expert consulting and marketing services with a customized growth plan for each client. 

What you’ll hear in this episode:

• Brad’s background story: how he learned business and marketing through a hands-on approach to entrepreneurship
• The #1 problem for small contractors in getting the right leads: not focusing on quality conversations
• Understanding a true lead–and what it costs to get a true customer
• “Developing better sales skills may be solving for the wrong problem.”
• Understanding the “control panel” in your business and which knobs and levers to turn for the desired results
• A look at ad spend, SEO, Google ads, and where your marketing dollars are really going
• What is each qualified lead actually costing you? (Hint: Your estimated closing rate is probably WAY off!)
• Brad explains the concept of compounding.
• Brad’s process in generating three additional appointments from every job
• The benefits of compounding are maximized by providing a great customer experience and offering amazing rewards for referral partners.
• Follow the process!
• An overview of Brad’s program, The Built Right Contractor, along with group masterminds and one-on-one services

Resources:

Connect with Brad Akers:  Website, The Built Right Contractor, and 832-275-0581 

Check out our YouTube channel and be sure to subscribe:

https://www.youtube.com/@DaveSullivanRooferShow

Set up a FREE strategy call with Dave and get a few tips on how you can improve your business:  https://davesullivan.as.me/free-strategy-call

Interested in learning more about our 1-on-1 coaching, mastermind groups, or fractional CFO services? Email me or send me a text at (510) 612-1450.

No Plan? No problem. Download our FREE 1-Page Business Plan For Roofing Contractors: https://theroofershow.com/plan

The Roofer Show’s Vetted Sponsors

Have RUBY answer your phones and tee up the sale by leaving a great first impression. Use this link to get up to $150 off your first month’s service: http://get.ruby.com/roofershow.

SMA Support Services fills a need by empowering contractors to simplify and optimize their operational processes with virtual assistant services. Explore what a virtual assistant can do for your contracting business. Let SMA do the hiring, training, and onboarding. Check out SMA Support Services! (Tell them Dave sent you.)

Automate your follow-up process and close more sales with ProLine. Get started for FREE at https://useproline.com/. Use promo code “Dave50” for $50 off your first month’s service!