Navigating the Power Core: A Strategic Approach to Customer Experience

Join us as we dive deep into the world of customer experience with Shelly Chandler, a seasoned CX strategist with 25 years of experience across B2B and B2C industries. In this eye-opening episode, Shelly shares her journey from banking to diverse sectors, offering unique perspectives on leading CX transformation from within the product realm.

Discover why aligning with your organization's "Power Core" is crucial for CX success, and learn how to navigate C-suite expectations by connecting CX initiatives to business objectives. Shelly also addresses common pitfalls in the CX profession and provides invaluable advice for practitioners looking to make a lasting impact.

Shelly answers these questions:

• What is considered "product" in different industries, and why is it important?

• How has the role of customer experience within organizations changed in recent years, particularly in relation to the "Power Core"?

• What advice does Shelly give to CX professionals when starting in a new role or trying to drive change?

Whether you're a CX novice or a seasoned professional, this episode is packed with actionable insights to help you elevate your CX game and drive meaningful change in your organization. Don't miss this opportunity to learn from one of the industry's most versatile experts!

 

Meet Shelly

Shelly Chandler is a senior customer experience strategist and leader delivering proven results that increase revenue, reduce costs and solidify customer loyalty. In the specialized profession of Customer Experience that that spans all organizational functions, her career as a customer catalyst has helped companies to drive action within organizations that are ready for customer growth.

Shelly especially enjoys transforming blue-sky visions into tangible, executable programs, creating strategic change with others to enhance customer experience. Shelly has worked in many different industries, adding strategic value and broad understanding of the CX profession over the past 25 years. Key verticals include B2B and B2C, Hospitality, Retail, Automotive, Transportation, Manufacturing, SaaS, and Financial Services, with brands such as PNC Bank, Wells Fargo, Moen, Penske, Walmart, Forsta, and American Tire.

Specialized Skills: CX Strategy, Insights Development and Metrics, Customer Journey Mapping/Orchestration, and Experience Design are Shelly’s areas of expertise, along with public speaking, coaching and volunteering.

https://www.linkedin.com/in/shelly-chandler-cxleader/ [email protected] 704-995-7939