Imagine a world without e-mail. While that's not likely anytime soon, the way e-mail looks and the way we use it is changing. The days of video e-mail have arrived. Everyone's familiar with the negative aspects of traditional e-mail: It leads to overloaded inboxes, there's too much back-and-forth, writing and replying take up a great deal of our time. But beyond that, e-mail and websites that rely on the written word are "low touch," and the intent is sometimes misinterpreted. David Jay is out to change that. He's the Founder and CEO of Warm Welcome, a company that helps professionals and organizations change the way they use e-mail and the online written word and instead use video to form better relationships with customers and prospective customers - which has a positive effect on the bottom line. He joins us today to discuss the downside of using traditional text, and the upside of replacing it with video.

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