Dan Redman joins Michelle Ockers to discuss the development and implementation of a conversational AI coaching tool to improve performance in HSBC's contact centres. The tool has largely replaced face-to-face role plays with AI-powered simulations. This provides employees with a safe environment for on-demand skill practice with immediate AI feedback, and the option of sharing with managers for additional feedback. Host: <a href= "https://www.linkedin.com/in/michelleockers/">Michelle Ockers</a> Transcript and related resources: <a href= "https://learninguncut.global/podcast/NN/"> https://learninguncut.global/podcast/149/</a> Podcast information and more episodes: <a href= "https://learninguncut.global/podcast/"> https://learninguncut.global/podcast/</a>

Dan Redman joins Michelle Ockers to discuss the development and implementation of a conversational AI coaching tool to improve performance in HSBC's contact centres. The tool has largely replaced face-to-face role plays with AI-powered simulations. This provides employees with a safe environment for on-demand skill practice with immediate AI feedback, and the option of sharing with managers for additional feedback. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/149/ Podcast information and more episodes: https://learninguncut.global/podcast/

Dan Redman joins Michelle Ockers to discuss the development and implementation of a conversational AI coaching tool to improve performance in HSBC's contact centres. The tool has largely replaced face-to-face role plays with AI-powered simulations. This provides employees with a safe environment for on-demand skill practice with immediate AI feedback, and the option of sharing with managers for additional feedback. Host: <a href="https://www.linkedin.com/in/michelleockers/" rel="noopener noreferrer">Michelle Ockers</a> Transcript and related resources: <a href="https://learninguncut.global/podcast/NN/" rel="noopener noreferrer"> https://learninguncut.global/podcast/149/</a> Podcast information and more episodes: <a href="https://learninguncut.global/podcast/" rel="noopener noreferrer"> https://learninguncut.global/podcast/</a>

149: Improving performance with an AI coaching bot – Dan Redman

Learning Uncut is about real conversations around real learning solutions and real experiences with real advice from real people.

We’re all about keeping it “real.”

Here’s an overview of our approach:

Strategy and tactics. We want to unpack the strategy and how-to’s of creating great learning solutions, frameworks and teams.

CONVERSATIONS, NOT SCRIPTED DISCUSSION
Our podcasts are professional but not so edited and polished that they lose their authenticity. We want our audience to hear real people having real conversations and sharing real examples and advice.

PROGRESSIVE
We want to showcase the “unsung L&D heroes” out there doing great work, being brave and trying new things.

PRACTICAL
We invite our guests to share tips and strategies to help listeners take their solutions to the next level. We aim to provide actionable takeaways for our listeners through show notes, links and downloads wherever possible.

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Education

Learning Uncut is about real conversations around real learning solutions and real experiences with real advice from real people. We’re all about keeping it “real.” Here’s an overview of our approach: Strategy and tactics. We want to unpack the strategy and how-to’s of creating great learning solutions, frameworks and teams. CONVERSATIONS, NOT SCRIPTED DISCUSSION Our podcasts are professional but not so edited and polished that they lose their authenticity. We want our audience to hear real people having real conversations and sharing real examples and advice. PROGRESSIVE We want to showcase the “unsung L&D heroes” out there doing great work, being brave and trying new things. PRACTICAL We invite our guests to share tips and strategies to help listeners take their solutions to the next level. We aim to provide actionable takeaways for our listeners through show notes, links and downloads wherever possible.

Learning Uncut is about real conversations around real learning solutions and real experiences with real advice from real people.

We’re all about keeping it “real.”

Here’s an overview of our approach:

Strategy and tactics. We want to unpack the strategy and how-to’s of creating great learning solutions, frameworks and teams.

CONVERSATIONS, NOT SCRIPTED DISCUSSION
Our podcasts are professional but not so edited and polished that they lose their authenticity. We want our audience to hear real people having real conversations and sharing real examples and advice.

PROGRESSIVE
We want to showcase the “unsung L&amp;D heroes” out there doing great work, being brave and trying new things.

PRACTICAL
We invite our guests to share tips and strategies to help listeners take their solutions to the next level. We aim to provide actionable takeaways for our listeners through show notes, links and downloads wherever possible.

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149: Improving performance with an AI coaching bot – Dan Redman

149: Improving performance with an AI coaching bot – Dan Redman

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