Oliver Lee, the CFO at Flash Pack, sits down with Kevin Appleby to discuss his career journey and the challenges of leading a travel start-up through the COVID-19 pandemic. The discussion begins with Oliver’s background in public accounting and a previous start-up role that did not unfold as planned.

Oliver recounts Flash Pack’s impressive growth trajectory prior to the pandemic, scaling from inception to over $20 million in revenue within a few years. However, the onset of COVID-19 necessitated a shift to “survival mode,” entailing cost reductions and staff furloughs as bookings plummeted. The company ultimately entered administration in 2020, but the founders managed to repurchase the assets and relaunch the business in late 2021.

The conversation highlights the strategies employed by Oliver and his team to rebuild Flash Pack, with an emphasis on maintaining strong supplier relationships through transparency and communication. This approach successfully re-engaged 95% of their suppliers post-administration.

Oliver underscores the critical importance of securing funding, noting that an institutional investor’s capital injection was essential for the company’s relaunch and growth. The management team’s proven track record and reputation were pivotal in attracting this investment despite the challenges faced.

As the business transitioned from “wartime CFO” to a growth-focused “peacetime” strategy, Oliver discusses overcoming excessive risk aversion and embracing calculated risks to propel the company forward. Looking ahead, the episode explores substantial expansion opportunities, particularly in the US market, while addressing the scaling challenges such as investing in talent and building the necessary organizational structure to support growth.

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