The Radio 2 breakfast show is normally captained by Chris Evans. But, during a recent absence, Richard Madeley filled the presenter chair instead - and many listeners wish he hadn't. In the first programme of the new series, Roger Bolton talks to Lewis Carnie, head of programmes at Radio 2, about the delicate business of finding suitable stand-in presenters.

After countless tales of woe from listeners trying to contact programmes, Roger issues a challenge to Radio 4's network manager Denis Nowlan. Can he negotiate the website and deliver a listener's message? And will it be read? Feedback, of course, faithfully reads every message, so do send in your experiences, whether of triumph or disaster, of contacting any programme on any BBC station.

And what are your hopes and fears for radio in 2012? Listeners share their aspirations, and presenter Jane Garvey provides a sneak peak of what 2012 will hold for Woman's Hour listeners.

Presenter: Roger Bolton

Producers: Karen Pirie and Kate Taylor