Have you ever tried to be a customer of your own agency? Have you ever tried to experience your agency as an employee? Today we are talking about the importance of the 360 degree view we should be taking of our business and how utilizing technology could really help streamline and elevate the experience from all aspects. Kiki Johnson is an expert at explaining the key to achieving your goals by selecting tech that could help increase sales and retention without adding undue burdens on the agency.  We were blown away by our conversation with Kiki and we can’t wait for you to listen to this episode chalked with a ton of pure gold advice. So get your pen and paper ready to take notes and let’s get excited about your business! 

HIGHLIGHTS

00:00 Introduction

03:15 Enhancing the customer experience by using technology and how that helps both the customer and the agent. 

 04:45 The key to maximizing efficiency and creating processes that flow.

07:45 How important is it to personalize the experience for your clients?

09:00 Ways to build your brand and customer loyalty.

11:00 How apps can help give your customers a better experience.

18:15 Don’t be afraid of technology - here’s how to leverage it to scale!

23:00 Are you intentionally creating ways to strengthen your relationship with customers?

24:45 The scary accident that inspired the app that is changing lives.

RESOURCES + LINKS

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