Have you ever avoided interacting with a colleague because the two of you see the world very differently? You know the conversation will be frustrating, so you just go another way. That, in its most basic form, is an example of polarization. We tend to think of polarization in politics: two parties divided and at two distant extremes. But polarization takes place at work. Our guest says it not only affects behavior, but it harms innovation, collaboration, and success. Phil Wagner is a professor of Organizational Behavior at the William & Mary School of Business. He says while we live in divisive times - and research indicates it's getting worse - leaders and professionals need to understand polarization, and takes steps to get people talking.

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