The best body shops not only do great work but employ staff who can explain and justify exactly what needs to be done. An articulate representative at the body shop will be the key to getting all the work you need performed and paid for by your insurance company.

In this episode, we’ll walk you through the collision repair process from the estimate to the guarantee. We’ll also explain the differences between the three types of parts that might be used, and how to deal with the insurance company—especially if the shop wants to do one thing and they want to do something else.

Read Checkbook’s full report on auto body shops including ratings and undercover price research.