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Ever lost money (or sleep) over a wrong order, delayed shipment, or missing item? You’re not alone — and in this episode, Rebecca Hay shares the honest, behind-the-scenes mistakes she made in her own interior design business so you can skip the pain and get straight to solutions.
Rebecca opens up about the $10,000 sofa mistake that shaped her approach to systems, the software (and simple tools) that can save your sanity, and how to set up order tracking so nothing falls through the cracks. You’ll learn why cross-check systems matter, when to consider outsourcing procurement, and how regular check-ins can protect your profit and client relationships.
This episode is packed with practical, actionable advice whether you’re just starting your design business or you’re scaling up with a team. If you’ve ever wondered how to organize your orders, track project details, and avoid costly errors, this is the episode for you.
Episode Highlights
Hit play and get ready to transform how you run your business — with less chaos and more profit.
Episode Resources
Download our Free Resources
➡️ Pre-qualify your clients with my Discovery Call Script
➡️ Stay confident from beginning to end with my Consultation Checklist
➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue
Looking to elevate your business? Learn more about our courses
➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course
➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners.
➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!
4.9
4040 ratings
Ever lost money (or sleep) over a wrong order, delayed shipment, or missing item? You’re not alone — and in this episode, Rebecca Hay shares the honest, behind-the-scenes mistakes she made in her own interior design business so you can skip the pain and get straight to solutions.
Rebecca opens up about the $10,000 sofa mistake that shaped her approach to systems, the software (and simple tools) that can save your sanity, and how to set up order tracking so nothing falls through the cracks. You’ll learn why cross-check systems matter, when to consider outsourcing procurement, and how regular check-ins can protect your profit and client relationships.
This episode is packed with practical, actionable advice whether you’re just starting your design business or you’re scaling up with a team. If you’ve ever wondered how to organize your orders, track project details, and avoid costly errors, this is the episode for you.
Episode Highlights
Hit play and get ready to transform how you run your business — with less chaos and more profit.
Episode Resources
Download our Free Resources
➡️ Pre-qualify your clients with my Discovery Call Script
➡️ Stay confident from beginning to end with my Consultation Checklist
➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue
Looking to elevate your business? Learn more about our courses
➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course
➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners.
➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!
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