Resilient by Design with Rebecca Hay

31. The Importance of providing a good client journey


Listen Later

BONUS EPISODE

The client experience is EVERYTHING in a service based business! 

In today's episode how I learned the importance of providing a good client experience and how my clients' journeys affect my internal process. 

As designers and business owners, we always want to leave a lasting impression on our clients. We often focus on just giving them a beautiful and perfect final product. But guess what, that's NOT all that matters. The thing that clients remember the most is the experience! Clients will remember and focus on how easy or difficult the process of working with you was. If you don't provide a good client experience you won't receive the best referrals.

I talk more about the steps to building a good internal and client-facing process in my FREE upcoming masterclass. Save your seat! 

Or 

If you're ready to commit to a full program to help you create a process from start to finish, sign up for my Power of Process course. Cart is now open! Learn more about Power of Process.

...more
View all episodesView all episodes
Download on the App Store

Resilient by Design with Rebecca HayBy Rebecca Hay

  • 4.9
  • 4.9
  • 4.9
  • 4.9
  • 4.9

4.9

44 ratings


More shows like Resilient by Design with Rebecca Hay

View all
A Well-Designed Business® | Interior Design  Business Podcast by LuAnn Nigara

A Well-Designed Business® | Interior Design Business Podcast

764 Listeners

How to Decorate by Ballard Designs

How to Decorate

829 Listeners

The Goal Digger Podcast | Top Business and Marketing Podcast for Creatives, Entrepreneurs, and Women in Business by Jenna Kutcher

The Goal Digger Podcast | Top Business and Marketing Podcast for Creatives, Entrepreneurs, and Women in Business

12,050 Listeners

She Means Business Show by Carrie Green

She Means Business Show

302 Listeners

Business of Design ® | Interior Designers, Decorators, Architects & Landscapers by Kimberley Seldon

Business of Design ® | Interior Designers, Decorators, Architects & Landscapers

204 Listeners

The Influencer Podcast by Julie Solomon

The Influencer Podcast

1,449 Listeners

Business of Home Podcast by Business of Home, Dennis Scully

Business of Home Podcast

426 Listeners

Designed by Wingnut Social | Interior Design Business by Darla Powell

Designed by Wingnut Social | Interior Design Business

242 Listeners

The Jasmine Star Show by Jasmine Star

The Jasmine Star Show

2,575 Listeners

Dear Alice | Interior Design by Alice Lane

Dear Alice | Interior Design

1,493 Listeners

Only Girl On The Jobsite by Renee Biery

Only Girl On The Jobsite

71 Listeners

Trade Tales by Business of Home, Kaitlin Petersen

Trade Tales

74 Listeners

Lipstick on the Rim by Sony Music Entertainment

Lipstick on the Rim

997 Listeners

The Interior Collective by IDCO Studio

The Interior Collective

281 Listeners

Designer's Oasis by Kate Bendewald

Designer's Oasis

59 Listeners