The government's SEND White Paper promises a better system. But what happens when the independent expert on your complaints panel gets outvoted by governors? We asked the Minister directly.Gaz and Andy sat down with Georgia Gould, Minister for Schools, inside the Department for Education to put the questions SEND families are actually asking. The tribunal gap. The complaints panel. The undefined "complex needs" threshold. The workforce that doesn't exist yet.She answered all of it — and some of her answers might surprise you.Key moments:2:10 — The tribunal gap: what parents can and can't challenge4:06 — The complaints panel: can the SEND expert be outvoted?7:05 — Why families still have to go back to their local authority11:02 — The 90% debt write-off: what are the conditions?16:11 — "Complex needs" isn't defined. Who decides?25:21 — The workforce problem: what if the specialists aren't there?This is the conversation the SEND community needed to happen. Whether you leave reassured or more concerned - you need to hear it.