One of the hardest things about difficult client situations is fear.

We fear losing business or what that person might say about us - will it damage our reputations?

But the most important thing is to have boundaries, water-tight terms that you actually enforce and acceptance.

I'll add empathy to that list to, as one of the areas I talk about, is the power of responding to the feelings sitting behind certain behaviours.

The four scenarios I unpack are:

1. Handling complaints
2. When clients are controlling
3. When you're being disrespected 
4. Clients who behave unethically

I'm lucky to have brilliant clients, but every now and again, a tricky situation pops up -  it happens to all of us, so I hope you walk away with some tangible ideas.

Enjoy!

- Sumantha

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👋🏽 Hello! I'm Sumantha McMahon and I've supported over 100 tutors and education business owners.

As a teacher 'dropout' turned professional tutor, combined with my 20+ years as a business owner, I'm in it with you!

My training leans on tried-and-tested methods that are completely tailored to our niche.

There's no generic business advice here!

Work with me to breathe life into YOUR definition of success:

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Sometimes, I share links to resources and apps that I recommend. They are all based on my experience - if I don't love them, I don't recommend them. In some cases, I earn a small commission for my recommendation, at no cost to you.