Some skills are difficult to practice in a realistic environment. Having effective difficult conversations is one of them. Denise Meyerson of MCI Solutions worked with a provider in disability services sector in Australia to support the onboarding of 165 new local area coordinators spread across a wide geographic area. She describes how a simulated environment (which she refers to as 'light virtual reality) was used to equip them to have some difficult conversations with clients about eligibility for services.

Host: Michelle Ockers

Transcript and related resources: https://learninguncut.global/podcast/59/

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Emergent:

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https://learninguncut.global/podcast/?podcast_series=emergent-series