Ever find yourself thinking, “There’s gotta be a better way to do this”? If you’re the CSM who’s constantly rebuilding broken processes in your head, secretly obsessed with structure and scale, and lowkey bored of the same playbooks, this episode is your permission slip to explore CS Ops.

In this episode, I’m chatting with Justin, who went from traditional CSM to building CS Ops teams at IBM and transforming them at VMware. We break down what CS Ops actually is, why it’s way more strategic than people realize, why companies are hunting for strategic operators like you, and how your curiosity and love for structure might just be your secret weapon. If you’ve ever thought, “I want to level up but I don’t want to manage a team,” hit play! This might be the career move you didn’t know you were looking for.

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🔗 CONNECT WITH JUSTIN:

1. On LinkedIn: https://www.linkedin.com/in/justintneal/

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at [email protected]

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode65

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Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!