What’s the Pioneering Edge for Today’s CX Leaders according to NPS Creator, Fred Reichheld?

There’s so much to unpack in this episode:

Fred shares about a personal vulnerability

What’s the right way to listen to customers?

What is the huge mistake companies make relative to referrals?

How do you know if you’ve won or lost?

What is financial capitalism and why should it die?

What’s on the pioneering edge today for CX leading companies?

Will Southwest Airlines recover?

And a ton more!

Resources

The Delighted Customers podcast website: https://www.empoweredcx.com/podcast

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Register for the next Trusted Guide Roadmap™ Master Class here: https://www.empoweredcx.com/

The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company