What's the Pioneering Edge for Today's CX Leaders according to NPS Creator, Fred Reichheld?

There's so much to unpack in this episode:

Fred shares about a personal vulnerability

What's the right way to listen to customers?

What is the huge mistake companies make relative to referrals?

How do you know if you've won or lost?

What is financial capitalism and why should it die?

What's on the pioneering edge today for CX leading companies?

Will Southwest Airlines recover?

And a ton more!

Resources

The Delighted Customers podcast website: https://www.empoweredcx.com/podcast

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