We didn't realize how much we would come to rely on our business values. They are central to how we operate our team, answer questions, and so much more. Initially, your company operations are typically a reflection of you personally, but as you grow, that doesn’t always make sense. As you work with more and more clients, we recommend identifying one to three values to shape how you serve clients, what your boundaries will be, how you prefer to communicate, your work style or ethic, and beyond.

Especially as you engage with employees and contractors, having an internal value that is very specific to how your team runs is critical to your team culture and getting everyone on the same page. It helps settle conversations about what to do next by providing a lens through which to view things. When you need to have a redirecting conversation with a client, your business values are the strongest tool you have at your disposal to explain what you do and do not offer. 

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