Make way for our next mini series! In this podcast episode, I am revisiting the mentorship with one of my newest modules - this time focusing on the service aspect. I want to do a deep dive into the service we offer, from the before, the during and the after and how we can create the ultimate customer experience and really elevate our service to create super brand advocates. Word of mouth and reviews are the most positive and powerful ways to gain new business, and recommendations can only come from super service. Today we dissect the before, a key element of the customer service aspect! We break down:

- Your Instagram and first impressions, why they count!

- Email etiquette and humanising your experience

- Tiny details

- Systems and how they really up the ante

- Appointment reminders

- dating your clients (yes really!)

Hope you love this and let me know what you think in the comments!

LINKS:

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