With excitement allow me to introduce to you todays guest, David Dressler. David began his hospitality career at age 6, working in a family-run hotel in the Adirondacks. After graduating from the Ecole Hôtelière, David built a career in luxury hospitality with Four Seasons hotels. Combining his professional experience with his personal style, he shaped and scaled Tender Greens' distinctive heart-centered culture. After leading as Tender Greens President and Chief People Officer, David founded Quiet Advisory where he holistically coaches and advises purpose-driven entrepreneurs, executives, and their teams. He is married to Randi and they have two amazing kids.

Get David's book, The Ten Year Plan right here.

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Favorite success quote or mantra:

• Happier at work is happier at home and happier at home is happier at work.

In this episode with David Dressler we will discuss:

• Hospitality abroad vs. in America
• Systematization and documentation
• Leadership
• Partnerships and why they fail or succeed
• Scaling
• Recovering from a failing restaurant
• Lessons learned from a partnership with Danny Meyer
• Transferring to coaching

Today's sponsor:

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Knowledge bombs

1. Which "it factor" habit, trait, or characteristic you believe most contributes to your success?
   • Stay in your heart
2. What is your biggest weakness?
   • Judgement
3. What's one question you ask or thing you look for during an interview?
   • Tell me a story about you doing something great
4. What's a current challenge? How are you dealing with it?
   • Balance
5. Share one code of conduct or behavior you teach your team.
   • The golden rule
6. What is one uncommon standard of service you teach your staff?
   • See when you look, hear when you listen
7. What's one book we must read to become a better person or restaurant owner?
   • The Ten Year Plan
   • GET THIS BOOK FOR FREE AT AUDIBLE.COM 
8. What is something restaurateurs don't do well enough or often enough?
   • Take care of themselves
9. What's one piece of technology you've adopted within your restaurant walls and how has it influence operations?
   • Positive Intelligence
10. Name one service you've hired.
    • PR/branding - Christina Wong
11. If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be?
    • Hug everybody that you love as much as possible
    • Talk through things because communication can resolve anything
    • Have fun because life is short

Contact info:

Quiet Advisory website: quietadvisory.com

Socials: @davidtdressler

Learn more about the book: tenyearplan.co

Thanks for listening!

Thanks so much for joining today! Have some feedback you’d like to share? Leave a note in the comment section below!

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Huge thanks to David Dressler for joining me for another awesome episode. Until next time!

Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!