The Family Practice Podcast

91. Why Most Chiropractors Lose Patients (And The Tool To Fix It)


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Dr. Matt Hill hosts The Family Practice Podcast and argues that scanning technology is a major retention tool when used consistently beyond initial care, citing PWC’s retention and PVA increase after improving scan frequency in wellness. He explains using Insight scans to objectively measure nervous system function and the three progressive stages of subluxation—sympathetic dominance, neurological dysregulation, and neurological exhaustion—then reviews what thermal (NCM and DTG), EMG (total energy, pattern, symmetry), and HRV scans measure and how they relate to these stages. He outlines common scan communication mistakes (overwhelming detail, relying on colors alone, not leading expectations, scanning only early, expecting linear improvement) and a retention framework emphasizing day-two foundations, teaching changeability, predicting healing phases, consistent progress exams, and using stability milestones to set new goals.

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Links & Resources: 

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  • The Proven Path to a Thriving Family Practice
  • How Data-Driven Chiros Are Dominating with Today's Parents
  • The NeuroAGE of Perinatal Chiropractic is Here

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Attend a Neuro-Tonal Certification & Adjusting Seminar (20 CEs!)

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Key Moments: 

01:18 Scans Drive Retention

05:31 Bridge Beyond Symptoms

08:46 Stages of Subluxation

13:24 Why Stages Matter

15:16 Three Scan Overview

16:08 Thermal Scan Basics

17:43 DTG Chronicity Clues

20:57 EMG Neuro Lens

25:03 EMG Diaschisis Explained

27:07 HRV Explained Simply

28:16 HRV Zones and Stress Types

29:46 Kids and Susceptibility

30:19 Using HRV in Care Plans

31:53 Five Scan Communication Mistakes

36:57 Scan in Wellness Too

40:16 Retention Framework Five Phases

41:00 Teach Changeability Not Perfection

42:05 Predict the Healing Journey

44:15 Progress Exams That Retain

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The Family Practice PodcastBy Dr. Tony Ebel

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