A Different Practice

Your micro-episode for tested strategies that actually work in solo practice. Get proven solutions delivered straight to your inbox for free at ⁠adifferentpractice.com/subscribe⁠.

Your micro-episode for tested strategies that actually work in solo practice. Get proven solutions delivered straight to your inbox at ⁠adifferentpractice.com/subscribe⁠.

Ever received that dreaded “We need to talk” email from a client? In this candid episode, I share how a single phone call transformed my relationship with a furious client and taught me an invaluable lesson about connection over correction.

Whether you’re a solo attorney struggling with client communication or looking to prevent problems before they start, these five actionable strategies will help you navigate difficult client situations with both empathy and strategy.

Learn why responding within 24 hours is non-negotiable, when to pick up the phone instead of hiding behind email, and how to resist the urge to be “right” when clients are upset. This episode isn’t about being perfect—it’s about building deeper trust through honest, human connection. Plus, discover when it’s time to refund and walk away from client relationships that simply aren’t working.

Stop dreading client conflicts and start using them as opportunities to strengthen your practice.

Listen Now!

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Subscribe to The Solo Success Lab

See the Show Notes

Ever received that dreaded "We need to talk" email from a client? In this candid episode, I share how a single phone call transformed my relationship with a furious client and taught me an invaluable lesson about connection over correction. 

Whether you're a solo attorney struggling with client communication or looking to prevent problems before they start, these five actionable strategies will help you navigate difficult client situations with both empathy and strategy. 

Learn why responding within 24 hours is non-negotiable, when to pick up the phone instead of hiding behind email, and how to resist the urge to be "right" when clients are upset. This episode isn't about being perfect—it's about building deeper trust through honest, human connection. Plus, discover when it's time to refund and walk away from client relationships that simply aren't working. 

Stop dreading client conflicts and start using them as opportunities to strengthen your practice. 

Listen Now!

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Subscribe to The Solo Success Lab

See the Show Notes

Your micro-episode for tested strategies that actually work in solo practice. Get proven solutions delivered straight to your inbox at ⁠adifferentpractice.com/subscribe⁠.

In this episode of How to Run a Law Firm in 2025, Mathew Kerbis and I took on one of the biggest challenges for solo and small firm owners—pricing.

We talked about why clinging to the billable hour might actually be holding your practice back and explored more modern, sustainable ways to price legal services in today’s tech-enabled world. From subscription models to value-based pricing, we shared practical strategies for structuring your fees, setting clear expectations with clients, and increasing profitability without burning yourself out.

If you’re ready to rethink how you charge for your work and build a practice that’s both profitable and sustainable, this episode is packed with actionable ideas to help you get there.

How should modern law firms price their services in 2025? In this episode of How to Run a Law Firm in 2025, Lauren and Matthew explore alternatives to the billable hour, including subscription models and value-based pricing. Learn practical strategies for pricing your services, setting clear expectations with clients, and building a more profitable practice. Whether you're just starting out or looking to modernize your existing fee structure, this episode offers valuable insights for creating a sustainable pricing model that works for both you and your clients.

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Get more proven strategies that actually work in solo practice when you subscribe to The Solo Success Lab at adifferentpractice.com/subscribe

Your micro-episode for tested strategies that actually work in solo practice. Get proven solutions delivered straight to your inbox at ⁠adifferentpractice.com/subscribe⁠.

In this episode of How to Run a Law Firm in 2025, Mathew Kerbis and I are back with part two of our deep dive into AI tools—this time exploring how AI can help you manage your knowledge base, streamline research, and even keep an eye on your professional reputation.

We shared how tools like Perplexity AI and Notebook LM can completely change the way you organize and access information in your practice. We also discussed legal-specific AI platforms like Paxton and how they’re helping lawyers work more efficiently without sacrificing the quality of their services.

Plus, we dug into the art of crafting better prompts (so you get better results from AI) and how to use AI to monitor your online presence and manage your professional reputation.

If you’re ready to embrace AI in a smart, responsible way while still delivering high-quality, personalized legal services, this episode will show you exactly how to do it.

Ever spent 45 minutes reading reviews for a $12 phone charger? If we're doing that for trivial purchases, imagine what potential clients are doing when choosing something as important as their attorney. In this episode, I break down why social proof isn't just important—it's everything in your legal practice.

I share the exact system I used to more than double my reviews in just 10 months, including the scripts that transformed my approach. You'll learn the "verbal commitment" technique that gets clients to follow through, how to time your requests perfectly, and what to do when (not if) you get that dreaded one-star review.

Stop sending those generic "thanks for your business" emails that everyone ignores. Instead, discover how simple changes to your review strategy can become your cheapest, most effective marketing tool. Plus, I'll reveal how one partial refund became my best marketing investment ever—turning an unhappy client into one of my biggest referral sources.

Whether you're drowning in five-star ratings or still building your online reputation, this episode delivers actionable strategies you can implement today. Social proof is the digital version of someone vouching for you at a cocktail party—and it's time to get more people talking.

Listen Now!

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Subscribe to The Solo Success Lab

See the Show Notes