There are few arenas as competitive and complex as professional sports marketing. In this episode, Melissa Proctor, CMO of the NBA’s Atlanta Hawks and State Farm Arena, shares how she continues to achieve by showing up for herself and her teams. With more than 15 years of proven brand strategy expertise, Melissa has found myriad ways to engage and delight the Hawks’ devoted fanbase, while reinforcing the organization’s deep connection to the city it calls home. Tune in to learn how she continues to build unforgettable experiences for fans, the city’s communities, and her employees.     

Tune in to learn:

• The skills and attitudes aspiring marketers need for success (9:49)
• About building a larger community for the Atlanta Hawks (21:05)
• How the Hawks are honoring MLK’s legacy (29:47)
• Why personalizing the customer experience is vital (36:51)

Mentions:

• Steve Koonin, CEO of Atlanta Hawks 
• “From Ball Girl to CMO” – Melissa Proctor’s book 
• Deloitte’s  “A winning strategy for the future of sports streaming” by Pete Giorgio, Jana Arbanas, David Jarvis, and Brooke Auxier
• Trae Young, Atlanta Hawks Guard
• Project Future Fan Study
• “Pro Sports Leagues Are Chasing Gen Z Where It Plays” by Joe Drape and Ken Belson
• Kim Rometo, CIO of Atlanta Hawks 
• “Creativity Meets Strategy: The Atlanta Hawks’ CMO Reveals Her Executive Superpowers” by Alysse Soll – Melissa’s interview with WIST 

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