Social media can be a wonderful tool for promoting your business and your brand.  BUT, you can put yourself in some tough spots if you choose to post about certain subjects.  

You'll never get the most out of your team if you're not holding them accountable. If you let your team underperform, you have to hold yourself accountable and hold them accountable.  I think I have said accountable enough for one description.  Get in and listen. 

Most people wonder how I run my agency with only 2 people.  It is because I have found some things that we DON'T do, that do not negatively affect retention.  

There is a lot of chatter out there about how long it takes to through to service centers.  I talk about reframing this thought.  What are you calling service for in the first place? Are there things that you can do in your agency to cut down on the number of times you need to call service?

I had an agent in my community ask me what I would do if I had $10,000 to spend on my agency.  If you want to get into my community, text me at 208-213-8809

This is a situation you will find yourself in.  This is how I handle policy transfers.  

This episode walks you through some ways to give be there for your clients when you're not expected.  I encourage you to learn any rules or regulations put forth by your DOI in order to avoid getting into any trouble.

Setting expectations and holding staff accountable are two things that are mandatory when optimizing your team. 

The one thing that we have absolute control over is the service we give in our agencies.  This is a story of when I received unexpected customer service and it got me to thinking about what we can do better in our agencies.