All Things MSP

Have you ever fallen out of your routine and struggled to get back on track? In this episode of the All Things MSP Podcast, Justin Esgar and Eric Anthony dive deep into the challenges of habit-building, productivity, and mental resets—something every MSP owner and IT professional has faced.After being thrown off by sickness, travel, and life’s chaos, Justin and Eric discuss the real reasons why sticking to habits is so tough, how to reset your routine, and why sometimes you need an external "jump-start" to get back on track.Key Takeaways:
✅ Why habits are easy to start but hard to maintain
✅ The "anchor habit" trick to keep yourself on track
✅ How MSPs can balance work, life, and unexpected disruptions
✅ The importance of having an "accountability partner" in businessIf you’re struggling with time management, MSP business routines, or just feeling off in your day-to-day workflow, this episode is packed with practical advice you can apply immediately.Tune in now and get back in control!

Are you really backing up your clients' data, or are you just assuming Microsoft or Google has you covered? In this episode of All Things MSP, Justin Esgar and Eric Anthony break down the crucial differences between backup, retention, and versioning—and why using the wrong term could put your MSP at risk.We’ll discuss:
✅ The common misconceptions MSPs and clients have about cloud backups
✅ Why retention policies ≠ backups and how that mistake can cost you
✅ The best third-party solutions to truly secure client data
✅ How to set up bulletproof backup policies in your MSAIf you're an IT professional, MSP owner, or tech leader, this episode is a must-watch. Don't let a single data loss event put your business—and your clients'—in jeopardy.🔔 Subscribe for more MSP insights & join the conversation at facebook.com/groups/allthingsmsp

Keeping client devices updated is a nightmare for MSPs. Whether it’s forced reboots, ignored notifications, or users refusing to comply, patch management is one of the biggest pain points in IT services. In this episode of the All Things MSP Podcast, hosts Justin Esgar and Eric Anthony dive into the real struggles of enforcing updates—on both Windows and Mac environments—and share proven strategies to minimize downtime and keep clients secure.From Apple’s Declarative Device Management (DDM) to the challenges of RMM tools handling Windows patching, this conversation is packed with insights every MSP needs. We also explore:✅ Why clients ignore update warnings (and how to fix it)✅ The biggest mistakes MSPs make in patch management✅ How Mac and Windows handle updates differently ✅ The ways AI is changing software updates✅ Strategies for getting clients to comply without complaintsIf your MSP is struggling with patch management headaches, this episode is a must-listen. Drop a comment with your patching strategies!🎧 Available now on YouTube and all major podcast platforms.

100 episodes! We’ve spent over two years diving into the world of Managed IT Services, and in this milestone episode, we reflect on the most insightful, game-changing, and entertaining moments from our journey.Join Justin Esgar and Eric Anthony as they highlight the biggest lessons learned, from AI and automation to business growth, cybersecurity, and the evolving MSP landscape. With clips from our most popular episodes and guest insights from top industry leaders, this is your one-stop episode to revisit the best advice, funniest moments, and the most controversial takes.🔹 How AI is transforming MSPs
🔹 The #1 mistake small MSPs make (and how to fix it)
🔹 Why branding and marketing matter more than ever
🔹 The financial strategy every MSP needs
🔹 The future of IT services—what’s next?Whether you’re a new listener or a long-time All Things MSP fan, this episode is packed with value. Don’t miss this ultimate MSP recap!🎧 Subscribe & Watch: 
Apple Podcasts: https://atmsp.link/applepodcasts
Spotify: https://atmsp.link/spotify
Audible: https://atmsp.link/audible
YouTube: https://atmsp.link/YTpodcast

📢 Join the MSP Conversation: https://atmsp.link/facebook

When it comes to managed IT services, technicians play a key role in your business. In this episode of All Things MSP, Justin Esgar and Eric Anthony break down why MSPs lose technicians and how to handle the inevitability.
Plus, what happens when your top tech quits and takes clients with them? We discuss real-world examples of poaching, how to, maybe, prevent it with contracts, and the best ways to ensure client loyalty.
🔹 Key topics in this episode:
✅ How to protect your MSP from client poaching
✅ Why bad employee agreements can destroy your business
✅ The legal and ethical side of non-competes in MSPs
If you’re an MSP owner or work in IT services, this episode is packed with insights to help you sell better and protect your business. Listen now!

Are you struggling to get new MSP clients? It’s not about cold calls or outdated marketing tricks—it’s about visibility. In this episode of All Things MSP, hosts Justin Esgar and Eric Anthony dive into why personal branding is the secret weapon for MSP growth.🔹 Why "Mini Celebrity" Status Matters for MSPs🔹 How to Build Trust Without Selling🔹 Social Media & Local Strategies That Actually Work🔹 Avoiding Common Marketing Mistakes MSPs MakeYour future clients are already looking for IT help—but if they don’t know who you are, they won’t call you. We break down real-world strategies, from leveraging social media to dominating your local community as the go-to expert.Stop waiting for business to come to you. Create demand by becoming the authority in your space. It’s easier than you think!💡 Join the conversation in our Facebook Group: facebook.com/groups/allthingsmsp🎧 Subscribe now on YouTube, Apple Podcasts, Spotify, or your favorite platform!

In this episode of the All Things MSP Podcast, Justin and Eric dive into the essential strategies MSPs need to master sales funnels, build effective processes, and boost monthly recurring revenue (MRR) in 2025. Whether you're struggling to generate leads or close deals, this episode delivers actionable insights tailored to managed service providers.They discuss:
Why defining a sales funnel is crucial for growth.How MSPs can build or buy lists to target ideal clients.Tips for nurturing prospects and moving them through the sales journey.The importance of discovery calls and asking the right questions.

Plus, hear hilarious anecdotes, including why phishing tests need to be more targeted and how NOT to overwhelm prospects during discovery calls. Don't let another year slip by without the sales growth your MSP deserves—tune in now to take your business to the next level.

How’s your health as an MSP owner?In this insightful episode of the All Things MSP podcast, Justin Esgar and Eric Anthony sit down with Adam Courchaine, CEO of Ascent Concierge Health and CXO of MSPAA. Adam shares practical, no-nonsense tips for IT professionals to prioritize their physical and mental health while navigating the challenges of running a managed services business.
Topics include: - Why MSP owners are more prone to burnout.
 - Simple changes to improve nutrition, sleep, and daily movement.
 - The science of stress reduction and its impact on business performance.

Discover actionable strategies, from gamifying fitness goals to rethinking your daily habits, that can transform your health—and, by extension, your business. Whether you’re struggling with long hours at a desk or wondering how to maintain a work-life balance, this episode is packed with tips to help you live and lead better.Take the first step towards a healthier you today!

Starting a new year can be overwhelming for managed IT service providers. In this episode of the All Things MSP podcast, hosts Justin Esgar and Eric Anthony share actionable strategies for MSPs to set and achieve meaningful goals for 2025. They delve into the SMART framework for goal-setting, optimizing internal processes, and creating customer-first solutions. Learn how to balance analog and digital tools, leverage simple systems like whiteboards, and even use AI for faster planning. Plus, hear why measuring results effectively can make or break your goals—and how to involve your team in your 2025 vision.Whether you’re aiming to grow profitability without expanding, refine your project tracking, or improve client relationships, this episode is packed with insights for MSP owners and employees. Tune in and get inspired to kick off your year with practical advice tailored for the MSP community.

Feeling overwhelmed? You’re not alone. On this episode of the All Things MSP Podcast, Justin and Eric sit down with Andrew Hartman, founder and CEO of Time Boss, to uncover the secrets to mastering time management for managed service providers (MSPs). Drawing on years of experience as a COO in both the software and MSP industries, Andrew shares his proven strategies for reducing overwhelm, breaking free from the endless to-do list trap, and building habits that drive success.
Discover why time blocking isn’t enough, the science behind our relationship with time, and the actionable steps you can take today to balance strategic goals with daily chaos. Whether you’re an MSP owner, a team leader, or an overwhelmed technician, this episode offers a roadmap to reclaim your time and your sanity.
Plus, Justin reflects on his own work habits, Eric shares his favorite productivity tools, and Andrew delivers a masterclass in aligning personal values with professional responsibilities.
If you’re ready to stop reacting and start thriving, don’t miss this insightful and practical conversation.