In what seems to be an innocent episode of Reddit Roulette of the All Things MSP podcast, hosts Eric Anthony and Justin Esgartake a sharp left turn into the world of project management and productivity hacks. They start by discussing "The Phoenix Project," a must-read book that tells a captivating  story while offering valuable insights into project management. Justin reveals that his company even includes the book as part of their employee onboarding package to instill essential project management skills in every new team member.The hosts then explore various project management software, with Justin expressing a preference for a physical Kanban board over digital tools like Trello or ClickUp. He emphasizes the importance of a tactile approach, as it helps keep tasks front and center, preventing them from being forgotten or buried within digital interfaces.Eric counters by sharing his experiences with transitioning from traditional bullet journaling to the digital equivalent, GoodNotes. While acknowledging the convenience and searchability of digital solutions, he still misses the tactile experience of pen and paper.The conversation concludes with a crucial piece of advice for anyone embarking on their project management journey: find productivity tools that suit your needs and stick with it for at least 90 days before making a decision.

Welcome to another episode of "All Things MSP." Join hosts Justin and Eric as they dive into the dynamic world of pricing and client value for Managed Service Providers. Discover how this pivotal aspect can significantly impact an MSP's success and reputation.In this engaging conversation, the hosts tackle the common issue of MSP pricing. They emphasize the need to review and adjust pricing regularly, asserting that failing to do so may result in undercharging clients. Justin and Eric provide real-world examples of how regional differences in pricing can affect the perception of service quality, making it essential for MSPs to set their rates accordingly.The hosts also underscore the power of personalization and the value it brings to clients. They stress that the personalized touch of a smaller MSP can never be replicated by larger tech firms. Demonstrating genuine care for clients through thoughtful gestures like birthday greetings or sending relevant articles fosters long-lasting relationships, making clients feel valued and heard.Justin shares insights on the benefits of gradually raising prices and the transformative impact it can have on an MSP's growth. While some may fear losing clients, Eric suggests that raising prices systematically can help identify the market price cap and attract the right customers who appreciate the value of the services offered.In this episode, Justin and Eric also advocate for a consulting-oriented approach instead of a race-to-the-bottom pricing strategy. By adding more value to clients' businesses and focusing on their profitability, MSPs can become indispensable partners.For MSPs looking to thrive in a competitive landscape, mastering pricing, and prioritizing client value are non-negotiable. So, tune in to "All Things MSP" and unlock the secrets to sustainable growth and success in the MSP world.

In this episode of the All Things MSP podcast we discuss the changing relationship between MSPs and tech giants like Apple, Microsoft, and Google. They discuss how these tech giants are making it more difficult for MSPs to do business by constantly changing the goalposts and demanding more from MSPs. They also discuss how MSPs may need to stop reselling these tech giants' products and services in order to maintain their profitability and stickiness with clients.The hosts conclude by saying that the relationship between MSPs and tech giants is changing, and that MSPs need to be prepared to adapt to these changes in order to survive.Here are some of the key points from the summary:
Tech giants are making it more difficult for MSPs to do business by changing the goalposts and demanding more from MSPs.MSPs may need to stop reselling tech giants' products and services in order to maintain their profitability and stickiness with clients.The relationship between MSPs and tech giants is changing, and MSPs need to be prepared to adapt to these changes.

In this episode of the All Things MSP Podcast, Justin Esgar and Eric Anthony talk to David Lindsay about the importance of health in the MSP industry. David is a former athlete and now a speaker and consultant who helps businesses improve their vitality. He shares his insights on how MSPs can improve their health and well-being, and how this can lead to increased productivity and profitability.

David Lindsay: https://www.davidlindsay.com.au/
CompTIA ChannelCon: https://i.snoball.it/p/TfyV/e

Be a guest on the show: https://atmsp.link/podcast

AI is a powerful tool that can be used to help businesses drive revenue. However, AI needs guidance and people using AU need guidance on how to properly leverage it. This is where MSPs can play a valuable role. MSPs can help their customers understand the different AI tools, how to create the right prompts, and how they can be applied to their businesses. They can also help their customers choose the right AI tools for their needs.MSPs can also help their customers implement AI and troubleshoot any problems that may arise. By providing these services, MSPs can position themselves as AI sommeliers, who can help their customers get the most out of AI.

Networking is an essential part of any business, but it can be especially important for MSP owners. By networking, you can connect with potential clients, learn about new technologies and trends, and build relationships with other professionals in the industry.There are many different ways to network, but some of the most effective methods include:
Joining networking groups.Attending industry events.Attending trade shows.Speaking at events.Writing articles or blog posts.Using social media.

When networking, it is important to be a good listener and to build relationships with other people. You should also be willing to share your knowledge and expertise. By networking effectively, you can grow your business and achieve your goals.Here are some additional tips for networking effectively as an MSP owner:
Be prepared. Before you attend a networking event, take some time to research the people and organizations that will be there. This will help you make the most of your time and connect with the right people.Be yourself. Don't try to be someone you're not. People can tell when you're being fake, and it will make it difficult to build relationships.Be genuine. Be interested in other people and what they have to say. People will be more likely to want to connect with you if they feel like you're genuinely interested in them.Be helpful. Offer to help other people with their problems or challenges. This is a great way to build trust and rapport.Be persistent. Don't give up on networking. It takes time to build relationships, but it's worth it in the end.

By following these tips, you can network effectively and grow your MSP business.

Need some MSP Therapy?
Click Here: https://forms.gle/xhrgQ5Vf7gDiZXvk6

When a client decides to switch to a new MSP, it can be a challenge for the outgoing MSP. In this episode of the All Things MSP podcast, hosts Justin Esgar and Eric Anthony discuss the challenges of dealing with a client who is switching to a new MSP. They talk about how to handle the offboarding process, how to avoid burning bridges, and how to protect your reputation.Here are some tips for dealing with a client who is switching to a new MSP:
Be professional and courteous. Even if you're disappointed that the client is leaving, it's important to be professional and courteous throughout the offboarding process.Provide clear and concise documentation. Make sure to provide the new MSP with all of the documentation they need to take over the client's account.Be patient. The offboarding process can take some time, so be patient with the client and the new MSP.Avoid burning bridges. Even if you're not happy with the client's decision to switch to a new MSP, it's important to avoid burning bridges. You never know when you might work with the client again in the future.

By following these tips, you can make the offboarding process as smooth as possible for both you and the client.In addition to the tips above, Justin and Eric also discuss the importance of protecting your reputation when a client switches to a new MSP. They talk about how to avoid making negative comments about the client or the new MSP, and how to focus on providing excellent service to your remaining clients.By following the tips in this episode, you can ensure that you handle the offboarding process professionally and protect your reputation.

In this podcast, Justin Esgar and Eric Anthony discuss the benefits of outsourcing tasks to vendors as an MSP. They argue that MSPs should focus on their core competencies and outsource tasks that are not essential to their business. This can free up MSPs to spend more time on tasks that are more valuable to their clients, such as providing technical support and managing IT infrastructure.The podcast also discusses how to choose a vendor. Esgar and Anthony recommend that MSPs do their research and ask for references before making a decision. They also suggest that MSPs create a checklist of criteria that they use to evaluate vendors.Here are some of the benefits of outsourcing that are discussed in the podcast:
Increased efficiency: Outsourcing can help MSPs to increase their efficiency by freeing up their staff to focus on more important tasks.Reduced costs: Outsourcing can help MSPs to reduce their costs by eliminating the need to hire and train staff to perform tasks that can be outsourced.Access to specialized expertise: Outsourcing can help MSPs to access specialized expertise that they may not have in-house.Improved focus on core competencies: Outsourcing can help MSPs to improve their focus on their core competencies by allowing them to outsource tasks that are not essential to their business.

Here are some of the challenges of outsourcing that are discussed in the podcast:
Finding a reliable and trustworthy vendor: It is important for MSPs to find a reliable and trustworthy vendor when outsourcing tasks.Communicating effectively with vendors: It is important for MSPs to communicate effectively with vendors in order to ensure that their expectations are met.Managing vendor relationships: It is important for MSPs to manage vendor relationships in order to ensure that they are getting the best possible service.

Overall, outsourcing can be a valuable tool for MSPs. However, it is important to do your research and choose a vendor carefully in order to avoid any potential problems.