If you ask most CIOs and CTOs what their biggest concern is, a majority of those leaders might respond with one simple question: How do we manage risk in a way that is effective and cost-efficient? Jon Siegler is the Chief Product Officer at LogicGate, a company that’s working to solve that very question with its platform. In this episode of IT Visionaries, Jon discusses how the platform is revolutionizing the risk-management industry, while putting its  customers at the center of attention.

Main Takeaways

• Experience Matters: When deploying software, the customer experience and user interface has to be at the forefront of your thinking. As more and more CEOs become familiar with applications in the cloud, your software must adopt that same design thinking. Software has to be easily accessible and easily understandable.
• Feedback Loop: When launching products, it’s important to maintain some kind of feedback loop with customers. When LogicGate launches new products, they are tested time and time again before they are ever deployed. In order to keep these feedback loops open, deploy focus groups and continually send out surveys to constantly funnel in those insights.
• Budget Matters: Implementing security costs money, and, unfortunately, one of the biggest challenges companies face when it comes to governing risk is simply a lack of budget. Many risk and security departments lack the necessary funding in order to upscale their technology stack, which is a problem that needs to be solved with cooperation with other members of the C-Suite.

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IT Visionaries is brought to you by the Salesforce Customer 360 Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

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