This is the first of a three-part series on the Path to Foodservice Profitability. In this episode of “At Your Convenience,” CSP Senior Editor Hannah Hammond talks to Liza Salaria, senior principal consultant at Impact 21, a consulting firm that enables specialty retail, convenience and energy clients to delivery seamless customer experiences.

Salaria shares how developing the right foodservice solutions starts with understanding what is driving key metrics such as margin and operating costs.

Look out for part two on managing waste in foodservice coming soon.

“At Your Convenience” brings industry experts and analysts together with CSP editors to discuss the latest in c-store news and trends. From mergers and acquisitions to foodservice and technology, the podcast delivers the story straight to listeners in short-format episodes, perfect for the morning commute or a quick break at the office.

In this episode of “At Your Convenience,” CSP Senior Editor Hannah Hammond talks to Kristen Hjelm, regional account manager for Bunn and a C-Store Women’s (CSW) event power team member.

Hjelm shares what her team’s mission statement is and tips they’ve come up with to successfully network.  

“At Your Convenience” brings industry experts and analysts together with CSP editors to discuss the latest in c-store news and trends. From mergers and acquisitions to foodservice and technology, the podcast delivers the story straight to listeners in short-format episodes, perfect for the morning commute or a quick break at the office.

In this episode of “At Your Convenience,” CSP Senior Editor Hannah Hammond talks to Jessica Mente, director of training at convenience-store chain Royal Farms.

Mente recapped her experience at CSP’s inaugural C-Store Women’s Event, which took place in November in Napa, California, and shared how Baltimore, Maryland-based Royal Farms is taking steps to diversity the workforce in Maryland.

“At Your Convenience” brings industry experts and analysts together with CSP editors to discuss the latest in c-store news and trends. From mergers and acquisitions to foodservice and technology, the podcast delivers the story straight to listeners in short-format episodes, perfect for the morning commute or a quick break at the office.

In this episode of “At Your Convenience,” CSP Senior Editor Hannah Hammond talks to Mandee Harvey-Smith, director of analytics, insights and media strategy at RaceTrac, about how an open mind led her to her job.

She also spoked to the importance of being open to feedback and what she thinks the future of retail media networks is. 

“At Your Convenience” brings industry experts and analysts together with CSP editors to discuss the latest in c-store news and trends. From mergers and acquisitions to foodservice and technology, the podcast delivers the story straight to listeners in short-format episodes, perfect for the morning commute or a quick break at the office.

Earlier this fall, CSP brought five convenience-store executives to the general session stage during our annual Outlook Leadership Conference in a session we titled C-Suite in the Hot Seat. During the session, CSP’s Mitch Morrison, vice president of retailer relations, and Editor-in-Chief Steve Holtz peppered each executive with a series of questions about themselves and what’s new in their businesses.

In this episode of “At Your Convenience,” Erin Graziosi talks with Morrison about her rise to president of Robinson Oil Corp., Santa Clara, California, and the challenges of operating in the most regulated state in the country.

In this episode of “At Your Convenience,” RaceTrac President Natalie Morhous gives a speech at Mercedes-Benz Stadium in Atlanta as she accepts her 2023 Retail Leader of the Year award.

The third-generation leader of the Atlanta-based convenience-store chain gave thanks to her family, coworkers and industry partners.

Two years ago, the pandemic shook up the supply chain like never before. Today, distributor McLane Co. is re-establishing itself with new technology, foodservice and a revamped trade show.

CSP Editor-in-Chief Steve Holtz discusses the distributor’s culture of continuous improvement and the state of distribution with McLane Grocery President Chris Smith.

Are the Mystery Shop evaluation scores getting too close? 

CSP Editor Rachel Gignac talks to Cameron Watt, president and CEO of evaluation firm Intouch Insight, in August at the Outlook Leadership Conference. This year, for the fourth time, Rutter's was presented Customer Experience Award for its success.

Watt told CSP about chains' strengths and weaknesses, plus, how the audit might change in the future.

“At Your Convenience” brings industry experts and analysts together with CSP editors to discuss the latest in c-store news and trends. From mergers and acquisitions to foodservice and technology, the podcast delivers the story straight to listeners in short-format episodes, perfect for the morning commute or a quick break at the office.

In this episode of “At Your Convenience,” CSP Senior Editor Hannah Hammond talks to Glennie Bench, president and COO at Southwest Georgia Oil Co. Inc. The Bainbridge, Georgia-based company has about 80 convenience stores under the SunStop brand.

Bench has been in the industry for 32 years and shares how she joined the company and eventually became CFO and then COO. She’ll be one of the attendees at the inaugural C-Store Women’s Event this fall.

As the 2023 NACS Show approaches, CSP Editor-in-Chief Steve Holtz connects with the outgoing chairman of NACS, Don Rhoads, CEO of Convenience Group LLC, about the state of the industry and his year at the helm of the convenience-store association. “I think that once we get to October I’ll look back and [conclude this year] has been one of the top activities that I’ve been involved in,” he said.

“At Your Convenience” brings industry experts and analysts together with CSP editors to discuss the latest in c-store news and trends. From mergers and acquisitions to foodservice and technology, the podcast delivers the story straight to listeners in short-format episodes, perfect for the morning commute or a quick break at the office.