"Anticipate something is going to happen and make sure you're prepared for it. The number one thing in your business ought to be safety"

Key Moments

01:37 Importance of balancing utilities for large spaces.

03:27 Manage emergency procedures for large spaces and staff.

08:25 Practice strong procedures, simulations, and emergency readiness.

11:25 Identify preplanned command center outside danger zone.

13:16 Delegate authority and be accessible during emergencies.

Resources

CockerellStore.com

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Magical Vacation Planners 407-442-2694

Balancing operational needs is like solving a puzzle—every piece matters. Whether it's keeping the room temperature comfortable or managing electricity costs, leaders work to find the sweet spot to ensure both efficiency and comfort. One operational need that cannot be overstressed is emergency preparedness. At Disney, we always emphasize: call 911 first, then act. Clear procedures and regular practice can save lives. It doesn't matter how big or small your organization is; readiness is key.

There are a number of ways to balance the operational needs of an organization. During this episode I share ways you can maintain safety and efficiency in high-pressure situations. Three areas of focus include:

• Balancing Environmental Comfort and Costs: Cooling and heating a large space require setting standards but also being agile enough to respond to real-time feedback. At Disney, we constantly adjusted temperatures to meet comfort levels without ignoring operational costs.
• Establishing Clear Emergency Procedures: Take immediate action. Always call 911 first—every second counts. Equip your staff with CPR training, two-way radios, and essential supplies to ensure they can act swiftly and effectively.
• Implementing an Effective Control Center: Designate a central command center to coordinate all communication and decision-making during emergencies. Practice seamless communication strategies and always be prepared with backup systems, such as satellite radios.

These strategies are not just limited to large-scale operations. Even smaller organizations can adopt these principles by being proactive and prioritizing safety and efficiency. Make sure to listen to episode 512 of Creating Disney Magic for more practical advice on balancing operational needs.