Lean has always promised great improvements for health care providers, but has there been a personal element that has been lacking to date? In this episode of WLEI, two healthcare giants, Kim Barnas and John Toussaint, will share a key insight from their new book Becoming the Change: they argue that personal transformation on the part of healthcare leaders plays a vital role in broader organizational change. Listen in for insights and advice on how to help your lean effort. 

You can download a transcript by copying the following URL into your browser: https://www.lean.org/Search/Documents/596.pdf