Are you looking to embrace AI in your service business? Learn how to use AI in customer service, marketing, and daily business operations. Discover how to integrate AI for automating responses, creating standard operating procedures, and enhancing overall business efficiency while still keeping a personal touch in customer interactions. This episode also addresses the challenges and potential limitations of relying on AI and balancing advanced technology with practical business needs. Join host Adam Sylvester, Judith Virag, owner of Clean Club Calgary, Paul Jamison, host of the Green Industry Podcast, and Phil Risher, owner of Phlash Consulting.

Using AI for HR, marketing, and handling difficult conversations [1:30]

Practical Uses of ChatGPT in customer service [2:40]

How to use AI for marketing and planning campaigns [5:17]

How to prompt ChatGPT for content creation [6:40]

Using AI to create Standard Operating Procedures (SOPs) [8:05]

How cutting edge apps keep you on track and focused in your business [10:00]

Drawbacks and limitations of AI [11:33]

Get more jobs by using webforms and automation to respond to customer inquiries [13:28]

How to keep the “human touch” that gets lost with AI [14:00]

Using Delphi.ai to create a chatbot to sound more personable [15:05]

What the guests love about Jobber [16:15]

Other apps for business management and training (Tainual), Trello and Asana) [18:18]

Turning website chats into text messages for better lead management [22:09]

More business apps to streamline management and operations, like Zapier [23:02]

How to adopt AI and potential caution needed [26:04]

Gamifying tasks with employees with “Automate Motivate” app [28:25]

Adam's takeaway tips: Add your location to ChatGPT for more precise responses, use ChatGPT to help create SOPs and other supporting documentation, don’t be afraid to embrace AI [29:09]