Masters of Home Service

Struggling to keep up with customer calls? You could be missing out on valuable new business. In this episode, we explore how outsourcing your customer service can free up your time, improve efficiency, and help you capture more leads. Discover when it's the right time to delegate, explore various outsourcing options, and learn how to train your team for a seamless customer experience. Join host Adam Sylvester, along with Michelle Jeppesen of Jill's Office and Richard Grove of Wall Control and The Small Business Consultant, as they share practical insights for scaling your business.

New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at jobber.com/podcastdeal

Here are the timestamps with square brackets:

[00:00] Introduction to the episode and guests

From streamlining administrative tasks to enhancing customer experiences, AI is leveling the playing field for small businesses. This conversation covers the transformative role of AI in the home service industry, while also exploring the future of AI in customer service and offering practical steps for businesses to embrace these advancements, continue growing, and maintain a personal touch with clients. Join host Adam Sylvester, and Jobber’s Co-Founders, Sam Pillar and Forrest Zeisler.

00:00 Introduction to the episode and guests

01:10 Explanation of what AI is and how it uses data and patterns to solve business challenges

02:49 Comparison of AI to past technological shifts like cloud computing and mobile technology

05:31 How AI has become more accessible to small businesses, leveling the playing field

06:04 Addressing apprehension toward AI, especially in the trades, and why the home service industry will benefit

09:49 Practical examples of how AI can assist with business tasks like scheduling, communication, and quoting

14:17 How AI can help home service businesses grow 

16:27 AI-driven enhancements to customer experiences 

20:20 Future possibilities of AI in customer service and how it could eventually replace routine customer interactions

23:02 How small businesses can prepare for AI advancements and integrate the technology into their operation

27:24 Final thoughts on the role of AI in supporting small businesses and enhancing customer service, while still maintaining the personal touch

Leverage the power of email marketing to engage your customers and generate new revenue. Learn how to craft effective email campaigns, address common customer concerns, and create urgency in your messaging. Plus, practical tips on optimizing email formats, sending times, and evaluating success to keep your business top of mind. Join host Adam Sylvester, Phil Risher of Phlash Consulting, and Katie Pearse of Glisten Academy.

[00:00] Introduction to the episode and guests

[01:48] The effectiveness of good email marketing

[03:27] Types of emails you should be sending to your customers

[07:02] Addressing common customer questions through email marketing

[08:17] Creating urgency and anticipation for your messaging that 

[09:28] Using email to nurture trust and secure big service contracts 

[12:08] Using Jobber to streamline marketing processes

[13:12] How to send the right emails to the right people with segmentation

[14:57] A simple framework for an email newsletter

[17:01] Using a content calendar to plan email topics

[18:29] Matching email format to your audience: templates vs. simple text emails

[20:26] Using GIFs and videos in emails

[21:32] Evaluating email marketing success and how use the data in your sales process

[25:27]: Best times to send emails for optimal engagement

[27:08] Dealing with negative reactions to your emails

[30:24] Adam’s key takeaways: create limited offers, craft a perfect subject line, call those opened emails

The secret to building a team of loyal high performers? Putting your employees first. This episode explores how empathy and proactive leadership can inspire loyalty and drive better results. Discover strategies to support personal and professional growth, resolve conflicts, and improve communication, along with insights into Employee Stock Ownership Programs (ESOPs). Join host Adam Sylvester and Danielle Rossi, CFO of The Tree Lady Company.

New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4d0KAEh

[00:00] Introduction to the episode and guest  

[01:00] Caring for your employees leads to higher performance and more loyalty  

[03:17] Using proactive empathy in the workplace to address employee needs  

[08:02] Helping employees develop both inside and outside of the business  

[10:24] Insightful interview questions that help identify passionate and motivated candidates  

[12:18] Leading by example in communication and fostering open conversations  

[13:24] Using Jobber to enhance client communication and implement easy online booking  

[14:37] Handling workplace conflicts by bringing employees together for direct communication  

[16:11] Coaching employees to become better communicators and resolve conflicts effectively  

[17:16] A communication exercise that helps resolve miscommunication issues among teams  

[18:52] Encouraging clear articulation of thoughts to improve team dynamics  

[19:14] Introduction to employee stock ownership programs (ESOP) and their potential benefits  

[21:49] Final insights on how proactive empathy inspires loyalty and drives employee performance  

[22:41] Adam’s key takeaways: listen to your people, foster work/life balance, deal with conflict 

Unlock the potential for explosive growth in your business with strategies that go beyond the basics. This episode dives into the importance of business vision, values-based hiring, and creating strong systems to elevate your operations. Join host Adam Sylvester and Dominic Rubino of Profit Tool Belt.

New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at jobber.com/podcastdeal

[00:00] Introduction to the podcast and guest

[01:00] The effort it takes to grow a business from $0 to $300K+, and the importance of vision for growing beyond that mark

[03:35] The internal motivation behind running a business, and understanding your “why”

[7:01] Case study of a business owner that successfully scaled their business

[08:15] Finding and developing the right people for your business that align with your values

[12:46] Having good information and measurable KPIs to effectively manage and grow a business

[13:45] Importance of strong processes and systems to avoid chaos and ensure consistent business operations, particularly when scaling 

[15:43] Examples of simple systems that can be implemented to streamline business operations

[18:29] Avoiding poor internal communication that can lead to client issues

[21:28] “Above the line" and "below the line" behaviors, and how these behaviors impact team dynamics and overall business success

[23:03] Proactively identifying and eliminating bottlenecks in your business 

[24:05] Adam’s key takeaways: vision matters, values-based hiring, bottlenecks are profit leaks

In this episode, experts reveal the must-know marketing and customer service tips every new business owner needs. Discover how to pinpoint your ideal clients, build a powerful marketing strategy, and deliver top-tier service from day one. Join host Adam Sylvester with Chase Gallagher of CMG Landscaping and Chanique Stewart of Cleanique Cleaning Services.

[00:00] Introduction to the podcast and guests

[01:09] Identifying and attracting your ideal customer with specific marketing

[05:48] Tactics for identifying your target market, understanding their need, and positioning your business to find them

[07:48] How to get your first 10 clients, and the long-term value of networking

[10:04] Benefits of staying within a manageable service radius

[11:18] Testing and refining marketing strategies with a small budget before scaling up

[12:50] Staying organized as a business to separate yourself from your competitors and build trust with clients

[13:47] Understanding and showcasing your business uniques

[16:36] How to develop strong customer service in your first year

[18:48] Customer service success stories

[22:26] Improving the customer service journey as you scale

[25:07] Final thoughts and advice for new business owners

[26:06] Adams key takeaways: Clients want your way, have a small service radius, answer the phone

Starting a new business can be overwhelming, especially when it comes to operations and pricing. In this episode, we dive into essential strategies that every new business owner needs to thrive, from setting up strong operational foundations to mastering pricing for profitability. Learn how to avoid common mistakes and set your business on the path to success from day one. Join host Adam Sylvester with Chase Gallagher of CMG Landscaping and Chanique Stewart of Cleanique Cleaning Services.

[00:00] Introduction to the episode and guests

[01:24] Processes and systems integral to early success for new businesses, including investing in a feature-rich CRM and knowing your numbers

[04:27] The common mistake of underpricing in the first year and the long-term consequences it can have on business sustainability

[06:12] How to approach pricing in the first year, and the natural progression of pricing as your business grows

[08:29] Operational efficiency tips for scheduling and routing, client communication, and delegating tasks

[10:12] Strategies for managing client expectations with grace periods and communication, particularly in industries where timing is crucial

[12:12] Using communication tools to enhance the customer experience and differentiate from competitors

[15:08] Advice for balancing profitability with competitiveness

[15:59] What "knowing your numbers" really means for new businesses with examples for different industries

[19:56] Developing efficient processes and systems in the first year

[23:25] Final tips from each guest for developing a strong business foundation in your first year

[26:37] Adam’s key takeaways: Get a good CRM, figure out your pricing, and get job deposits

Ready to take your business from under $1 million to $5 million? In this episode, we dive into actionable strategies that will help you scale effectively, from delegating tasks to building a strong leadership team. Learn why structured meeting formats and clear processes are crucial for maintaining communication and driving growth. Join host Adam Sylvester and Tyler Martin of Think Business with Tyler.

[00:00] Introduction to the podcast and guest

[00:57] Hiring your first manager in a sub-million-dollar business, focusing on delegation of low and medium value tasks.

[02:15] Examples of low and medium value tasks that can be delegated, and the mindset shift required for effective delegation

[05:16] Identifying leadership potential within existing staff and the importance of cultural fit in promoting employees

[09:00] Leadership team considerations for transitioning a business from $1 million to $2-3 million

[10:48] The need for clear processes and systems before scaling to avoid inefficiencies and compounding issues

[12:47] Maintaining strong organizational structure as the business grows, with practical advice on forecasting an organizational chart

[15:28] Meeting formats that will help your business maintain effective communication and strategic alignment as it grows

[20:12] Emphasis on core values, vision, and clear job descriptions as critical elements for scaling a business successfully

[22:32] Key positions to hire at the $2-3 million and $5 million revenue marks

[25:15] Adam’s key takeaways: delegating low-value tasks, ensuring strong foundational processes, and creating a future organizational chart.

Master the art of turning objections into opportunities in this episode packed with tactics to add to your sales toolbelt. This episode explores the importance of building trust with decision-makers, having a systematic approach to sales, and how to avoid maybes. Join host  Adam Sylvester, and Dominic Rubino of the Profit Toolbelt Podcast

00:00 Introduction to the episode and guest

01:45 Emphasizing the importance of being curious and caring to understand the customer's needs and provide the best solutions

03:48 Implementing and maintaining a systematic approach to sales

05:50 Discuss budget without making it a direct or uncomfortable topic by using open ended questions

08:25 Why you shouldn’t be closing every deal you’re in front of

10:15 Building trust and handling decision makers during the sales process

14:59 Strategies for ensuring that decision delays are handled properly, and working to avoid follow-up situations

19:08 Painting a clear picture of the next steps for the customer, including discussing logistics and setting expectations

21:16 Understanding your sales process

22:18 Strategies to turn "maybe" responses into definite decisions, focusing on setting clear expectations from the beginning

24:57 The need for proper training and investment in sales skills

26:47 The role of practice in sales success

27:36 Adam’s key takeaways: Ask good questions, pre-qualify your callers, don’t leave with a maybe, write down your sales process flow-chart

Discover how a young entrepreneur scaled his business to $1.5 million by age 23! This episode details Chase Gallagher's journey, starting at age 13, to building a successful landscaping business through hard work and smart money management. Gain valuable insights into the importance of financial discipline, utilizing traditional marketing strategies, and reinvesting profits for sustainable business growth. Join host Adam Sylvester and guest Chase Gallagher of CMG Landscaping.

(00:00) Introduction to the episode and guest

(02:52) The impact of having a supportive environment on entrepreneurial success

(04:08) Tackling seasonal work, and funding initial equipment purchases through creative financing solutions

(05:13) Hiring and managing friends as employees at a young age

(06:46) Learning the trade by working for other companies and gradually expanding

(09:32) Overcoming challenges as a young entrepreneur, and testing marketing strategies

(13:03) The ease of onboarding new employees with Jobber

(13:50) Money management, and approaching equipment purchases and investments with financial discipline

(19:46) Discussing statistics on Gen-Z and the trades, from Jobber’s 2024 Blue Collar Report

(22:53) Creating generational wealth through smart investments and long-term business strategies

(24:55) The importance of networking and building valuable business connections

(26:49) Adam’s key takeaways: traditional marketing works, money management, and live below your means