In this episode of Elite Broker, James Mitchell talks to Loan Market broker Hannah Nguyen, who ranked in 20th place in this year's Elite Business Writers ranking. The highest ranked female broker outlined that her success comes down to not only providing "second to none" quality of service but also by loving what she does. Tune in to find out how the Victoria-based broker generates leads, why she integrates insurance into her offering, and how the diversification of applications and keeping up with the latest knowledge and policy products from the banks got her to the top. We reveal: - How she balances home loans and insurance needs - The impact of word of mouth referrals - Why her clients are "gold" www.theadviser.com.au https://www.theadviser.com.au/media-video/elite-broker/37015-elite-business-writers-2017-revealed