In a time where almost everything is digital, how do stores and businesses maintain customer engagement? COVID has pushed entrepreneurs into reimagining and innovating their approach to customer service with digital strategies. Host Chad Burmeister, CEO of ScaleX.ai, talks with Rebecca Clyde, co-founder of Botco.ai, about how AI is changing the game with digital customer engagement. Rebecca reveals the benefits of AI and busts some myths on how it affects your business

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