Andrea Catherwood meets with Paddy O'Connell, longtime presenter of Broadcasting House. But this time we're going behind the scenes as Paddy has granted the Feedback team special access to the programme's inbox - and like Feedback's listeners, Broadcasting House's listeners have a lot to say. And how do you get the balance right when reporting on news during a day that is supposed to be dedicated to calm? Paddy gives his thoughts.

And some listeners had questions about a recent episode of Any Answers. Why did it only deal with one subject?

Finally, it's time for another edition of our VoxBox - this time it's two friends and PR professionals, Lauren and Dan, giving their take on the BBC's programme all about crisis management, When It Hits The Fan. Does the series do its best to inform, educate, and entertain, or is it all spin?

Presenter: Andrea Catherwood

A Whistledown Scotland production for BBC Radio 4