In today's episode, Eric and Jake had the pleasure of hosting Jim Fredericks, the Senior Vice President of Public Affairs at the National Pest Management Association (NPMA)/Executive Director of the Professional Pest Management Alliance (PPMA). Jim shared a wealth of knowledge about the resources and opportunities available through NPMA and PPMA, which are designed to help PCOs grow and succeed.

Topics Include:

Introduction (0:00)
Introduction to Guest: Jim Fredericks (3:33)
PPMA and Its Mission (6:38)
Consumer Outreach and Impact (10:30)
PPMA's Social Media and Video Projects (11:08)
Mainframe Content for PCOs (15:00)
NPMA Resources and Benefits (21:55)
Networking and Collaboration in Pest Control (31:19)
Overview of Quality Pro (38:30)

Light the candles and get ready to sing, because it's America's birthday! In today's episode, Eric and Jake discuss the significance of America as the land of opportunity and the impact of immigrant heritage on their entrepreneurial journey. They explore the value of hard work, the freedom to pursue happiness, and the unique opportunities available in America.

Topics include:
Introduction (0:00)
Immigrant Heritage: The Drive to Build a Better Life in America (5:15)
The Fourth of July: A Symbol of Opportunity and Freedom in America (15:46)
Opportunities as Business Owners (17:50)
Book Recommendation: “The Go-Giver” (23:38)
Value Your Time and Worth (29:33)

In today’s episode, Eric and Jake welcome Erik Anderson, owner of Utah Pest and Lawn. Erik shares his experience in sales, management, and entrepreneurship, highlighting the importance of integrity in sales, the power of networking and starting his own pest control company.

Topics include:
Introduction (0:00)
The Journey of Erik Anderson: From Sales to Entrepreneurship (2:52)
Integrity in Sales: Building Trust and Long-Term Relationships (8:05)
Knowing the Science of Products (19:04)
Networking: The Influence of Supportive Relationships (22:43)
Challenges of Studying for ACE Certification (25:07)
Growth and Future Plans (27:00)

In today’s episode, Eric and Jake discuss the challenges and strategies of managing a pest control company during the peak season. They cover topics such as customer expectations, triaging reservices, staffing, and the use of social media for education and brand building.

Topics include:
Introduction (0:00)
Creating the Right Expectations From the Start (5:13)
Communication Process with Customers (11:09)
Managing Customer Expectations and Reservices (13:54)
Social Media and Educational Content (21:57)
Strategies for Staffing and Forecasting During the Busy Season (29:01)
Navigating the Peak Season to Avoid Burnout (35:30)

Building a strong team dynamic based on trust and support is essential for the success of your pest control company. Today Eric and Jake welcome Billy and Taylor Wright, owners of Zona Pest Solutions. Billy and Taylor highlight the importance of early hiring to drive growth for their business. By bringing on a new employee, they were able to focus on growing the business, acquiring new accounts, and expanding their reach in the market. 

Topics Include:
Introduction (0:00)
Guest Introduction (1:50)
Starting in Door-to-Door (7:37)
Discussing Different Markets (12:32)
Transitioning to Owning a Business (15:30)
Hiring the Right Team (20:20)
Building a Close-Knit Team (25:23)
Husband and Wife Team (29:26)
Expanding to Specialty Services (35:40)

In today's episode, Eric and Jake have the pleasure of interviewing Scarlett Nolan, the president of Truly Nolan of America. Scarlett discusses the significance of intentional culture in companies, emphasizing the need for proactive discussions and actions to shape a positive work environment. Scarlett also talks about the challenges and benefits of working in a family business, highlighting the importance of defining success, and the evolving priorities of different generations in the workforce.

Topics include:
Introduction (0:00)
Importance of Culture in Pest Control Companies (5:30)
Family Systems (7:32)
Family business dynamics (17:33)
Tips for Successful Family-Run Businesses (22:30)
Defining Success and Business Partnerships (29:33)
Evolution of Workforce Generations and Culture (32:30)

In today's episode, Eric and Jake have the pleasure of welcoming back Cameron Bawden a serial entrepreneur and the owner of Hype Farm Premium Home Services, which oversees several successful brands including Green Mango Pest Control. Cameron shares valuable insights on how he has significantly improved his company's profit margins and strengthened its culture. In addition, Cameron discusses effective strategies for scaling his business while maintaining a strong company culture and high operational standards.

Topics Include:
Introduction (0:00)
Importance of data integrity(4:43)
Sharing vision with employees(8:51)
Company-wide monthly meetings (13:33)
Company culture and training techniques (15:10)
The role of auditors (20:40)
Sharing financial numbers with your team (29:46)
Abundance mindset (38:00)

EpIn today's special Memorial Day episode, Eric and Jake welcome Matt Thompson, owner and CEO of BugPro Pest Control. Matt shares his inspiring journey from being an Airborne Ranger in the United States Army to unexpectedly finding a fulfilling career in pest control. His military background not only instilled a strong sense of discipline and integrity but also deeply influenced his business philosophy. Matt emphasizes the importance of trust, both in the military and in pest control, highlighting how his commitment to honesty and quality service has helped build lasting relationships with his clients.Topics include:
Introduction (0:00)
Guest Introduction: Matt Thompson (2:37)
Military skills applied in pest control (9:45)
Finding Purpose (13:50)
Unexpected journeys into pest control (17:28)
Integrity in Pest Control (21:42)
Building trust with transparency (25:15)
Building Customer Relationships (28:27)
Trust and performance in teams (34:10)

In today's episode, Eric and Jake had the pleasure of welcoming back Colton Gonzalez and Eric Salgado with Firehouse Pest Control. These returning guests shared valuable insights into their journey from firefighting to pest control, emphasizing the importance of integrity and customer service in their business model. In addition, by establishing a system where technicians were incentivized for their sales performance and customer service, they motivated their team members to excel in their roles and contribute to the company's success. 

Topics Include:
Introduction and Sponsor Mention (0:00)
Guest Introduction: Colton Gonzalez and Eric Salgado (3:04)
Transition from Firefighting to Pest Control (10:20)
Business Growth and Focus Areas (14:15)
Enhancing Company Culture and Employee Incentives (19:36)
Simplifying Processes for Technicians to Boost Sales (25:25)
Reflecting on Company Improvements and Future Plans (31:01)

Storytelling is a powerful tool that can be used to build connections and trust with customers, clients, and employees. In today's episode, Eric and Jake welcome Shane Mantz, the regional operations manager at Magna Pest Solutions. Shane discusses the importance of creating a strong brand identity based on core values. In addition, by understanding what is important to you as an individual or organization, you can develop a brand identity that reflects those values and resonates with your target audience.

Introduction (0:00) 

Connecting storytelling with business growth (5:38)

Importance of brand identity and storytelling (10:20)

Conveying brand identity through consistency (14:20)

AI and creativity (18:55)

Connecting with customers on an authentic level (21:34)

Brand identity in hiring process (28:18)