In this episode of The Power Lounge titled "Building Digital Trust," Amy Vaughan hosts Karen Douglas, a digital product leader from companies like Microsoft and Anthem. Together, they explore the role of trust in digital ventures and effective leadership strategies.

Discover how communication impacts team dynamics, the "Skill, Hill, or Will" framework for evaluations, and the importance of psychological safety in fostering innovation. Karen shares insights on rebuilding stakeholder trust from her experiences in distrustful environments.

Join Karen and Amy for practical advice, anecdotes, and the influence of trust-building in digital teams, setting the stage for organizational growth.

Connect with Karen:

Karen Douglas

Digital Product Executive - Microsoft

LinkedIn: https://www.linkedin.com/in/karen-douglas-b68a444/

Episode Timestamps:

00:00 - Introduction

05:18 - Trust Building for Efficiency and Reduced Turnover

11:55 - Navigating Workplace Culture Challenges

15:38 - Effective Communication and Task Prioritization

20:49 - Communication and Education: Trust in Marketing

30:52 - Assessing Needs, Skills, Challenges, and Motivation

34:17 - Transparency and Strong Relationships: Trust Building

40:56 - Impactful Small Moment: Support and Friendship

43:13 - Promoting Small Wins for Team Boost

48:14 - Lack of Affirmations: Sudden Interest and Confusion

54:17 - Evaluating User Needs Before AI Adoption

01:03:36 - Outro

Quote of the Episode:

"AI implementation should focus on solving real user problems, not just hype" – Karen Douglas

"Stop moving the goalposts. Deadlines can't keep shifting, scopes can't keep expanding and it truly impacts trust."– Karen Douglas

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