Jimmy Purdy is joined by Joe Hyde to discuss the importance of technicians recognizing their influence within the shop to improve workplace culture. Joe emphasizes the significance of teaching professionals to conduct one-on-ones and lead effectively without being in charge. He also introduces Limitless Leadership, a coaching initiative aimed at filling gaps in technician training by focusing on emotional and career development needs.

00:00 Retain employees by improving work conditions.

04:50 Giving technicians a voice through a coaching program.

09:31 Finding inefficiencies, focusing on negatives, unclear expectations.

10:06 Setting clear expectations prevents shop communication breakdowns.

15:49 Educate people, provide tools, and enhance interactions.

18:40 Mutual benefit from unbiased client interactions.

20:38 Webinar encourages long-term planning and open communication.

24:42 Supporting technician growth and mental health awareness.

27:34 New hire uncomfortable with the strict work environment.

32:09 Focusing on empathy boosts productivity and efficiency.

35:45 Technicians often overlook their guest experience role.

38:03 Reach us for a consultation call via LinkedIn.