We all have those patients that call and say they’re “sick” at the last minute. When it keeps happening, you’ve got to ask: is your cancellation policy working, or just being ignored?

In this episode, the DPH coaches share how they reduce no-shows and last-minute cancellations, hold patients accountable, and get their team to follow through. From how much to charge (if anything) to getting patients to value your time, you’ll learn how to lower your cancellation rate without losing patients.

Topics discussed in this episode:

• What your average cancellation rate should be
• Henry’s $50 deposit policy
• Why patients no-show or cancel last minute
• Language that reduces cancellations
• Training your team to enforce policies
• How to balance being understanding and staying firm

This episode was produced by Podcast Boutique https://www.podcastboutique.com

Check out www.relevanceonlinemarketing.com if you want to get the same great marketing results as Dr. Etch.  Mention DPH and get your first month FREE!

Take Control of Your Practice and Your Life

We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.

Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.