We all have those patients that call and say they’re “sick” at the last minute. When it keeps happening, you’ve got to ask: is your cancellation policy working, or just being ignored?

In this episode, the DPH coaches share how they reduce no-shows and last-minute cancellations, hold patients accountable, and get their team to follow through. From how much to charge (if anything) to getting patients to value your time, you’ll learn how to lower your cancellation rate without losing patients.

Topics discussed in this episode:

• What your average cancellation rate should be
• Henry’s $50 deposit policy
• Why patients no-show or cancel last minute
• Language that reduces cancellations
• Training your team to enforce policies
• How to balance being understanding and staying firm

This episode was produced by Podcast Boutique https://www.podcastboutique.com

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