Can't Stop the Growth

🔥 Part 2 is here, and it's a game-changer! Jonathan Bancroft, Kevin Comerford, and Chad Peterman are back with Chris Yano, dropping serious wisdom on how education fuels massive business growth.

They're talking about training vs. real education, why hiring principals (yes, actual school principals!) changed the game, and how building a learning culture turned small businesses into industry giants.

Expect plenty of laughs, aha moments, and straight-to-the-point advice that could transform your business. 🎧💡

Additional Resources:

Listen to the original episode!

Learn more about To the Point

Join The ARENA - a CSTG Community!

Connect with Chris on LinkedIn

Chad on LinkedIn

Chad Peterman | CEO | Author

Peterman Brothers Website

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Learn more about PeopleForward Network

• Education is the key to unlocking massive business growth—Service Champions' university helped grow revenue from $30M to $120M.
• Training is task-oriented; education builds problem-solvers and future leaders.
• Hiring educators (not just trainers) is a game-changer for building an effective learning culture.
• The best learning organizations simplify their training so it's repeatable and effective.
• Start small—begin with basic maintenance tech training and build from there.

Hiring and retaining top talent in the trades has never been more challenging. With increasing competition for skilled workers, outdated recruiting methods, and high employee turnover, home service business owners and leaders are searching for smarter ways to build and sustain a high-performing team.

In this episode of Can't Stop The Growth, Chad Peterman sits down with Stephen Rhyne, founder of Conveyor, to uncover game-changing hiring and training strategies for the home service industry. They dive deep into why traditional recruiting is failing, how automation can streamline onboarding, and why retention starts the moment a new hire says "yes."

If you're struggling with hiring, training, or keeping top talent in your home service business, this episode is packed with actionable insights to help you scale smarter and build a winning team.

Additional Resources:

Stephen Rhyne on LinkedIn Conveyor Website Join The ARENA - a CSTG Community! Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

✅ The biggest hiring mistakes home service companies make—and how to fix them

✅ Why onboarding is the #1 factor in retention (and how to improve yours)

✅ How to build a recruiting engine that consistently attracts top HVAC, plumbing, and electrical talent

✅ Automation hacks that free up time while making new hires feel valued

✅ How to sell your company's opportunity so the best candidates choose YOU over the competition

✅ The power of social recruiting and getting referrals from current employees

✅ How mid-level managers can become supercharged coaches for long-term team success

Today's episode of "To The Point" is a big one, and it's just part 1!💥

Chris Yano brings together some of the biggest names in home services—Kevin Comerford (Service Champions), Jonathan Bancroft (Wrench Group, formerly Morris-Jenkins), and co-host Chad Peterman—for a conversation packed with real talk, industry wisdom, and a whole lot of energy.

What's on the table? Winning cultures, leadership transitions, and how to stand out in a crowded market. These guys have built and led powerhouse businesses, and they're not holding anything back.

If you're ready to level up your business (or just want to feel like you're in the room with some industry legends), hit play now! 🎧🔥

Don't miss next week's episode! 🚀

Additional Resources:

Listen to the original episode!

Learn more about To the Point

Join The ARENA - a CSTG Community!

Connect with Chris on LinkedIn

Chad on LinkedIn

Chad Peterman | CEO | Author

Peterman Brothers Website

Follow PeopleForward Network on LinkedIn

Learn more about PeopleForward Network

• Culture is everything. The only real competitive advantage in home services is the culture you build. Guarantees, pricing, and promotions can be copied—culture cannot.
• Leadership transitions require long-term vision. Both Kevin and Jonathan emphasized the importance of developing future leaders internally, ensuring they understand the DNA of the company.
• Success requires doing what others won't. Expanding service hours, investing in leadership development, and building a strong internal brand all set businesses apart.
• Culture must be defined and reinforced. Whether it's a documented common service language or a consistent leadership presence, great cultures don't happen by accident.

Leadership isn't about control—it's about connection. If you want to build a high-performing team, you need to start by earning trust and influence before giving orders.

In this episode, Chad Peterman explains why leaders who focus on connection create stronger, more engaged teams—and how you can do the same. Many leaders believe authority alone is enough, but real influence comes from how you show up daily.

Chad explains:

🔹 Why energy and attitude determine your level of influence

🔹 How to build trust and emotional connection with your team

🔹 The #1 reason people don't speak up—and what to do about it

🔹 How to tailor leadership to different personalities for maximum impact

Being a great leader isn't about having all the answers—it's about creating an environment where people feel heard, valued, and motivated to succeed.

Additional Resources:

Join The ARENA - a CSTG Community! Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

• People follow trust, not titles – Influence isn't automatic. If you want your team to listen, they first need to know you care.
• Leadership is adaptability, not authority – Every team member has different needs. The best leaders adjust their style to help people succeed on their terms.
• Silence is a red flag – If your team isn't speaking up, it's not because they have no questions—it's because they don't feel safe enough to ask.

Ted Puzio, owner of Southern Trust Home Services, shares his incredible journey from starting with nothing to building a thriving, multi-million dollar home services business. In this candid conversation with Katie Donovan of Camp Digital, Ted reveals the hard lessons, leadership strategies, and key decisions that led to his success in the trades industry.

🔥 This episode is part of Around the CAMPfire—an exclusive series of the Can't Stop the Growth podcast in collaboration with Camp Digital. This series dives deep into the real stories, strategies, and lessons from top home service leaders, giving you insider knowledge to help grow your business.

🚀 Whether you're a plumber, electrician, HVAC pro, or home service business owner, this video is packed with real-world business insights and growth strategies you can apply today!

💡 Want more expert interviews and business tips? Make sure you subscribe for more insights on home service business growth, leadership, and marketing!

Additional Resources:

Connect with Ted Puzio on LinkedIn

Southern Trust Home Services

Connect with Katie Donovan

Follow Camp Digital on LinkedIn

Learn more about Camp Digital

Join The ARENA - a CSTG Community!

Chad on LinkedIn

Chad Peterman | CEO | Author

Peterman Brothers Website

More on PeopleForward Network

Follow PeopleForward Network on LinkedIn

✅ How Ted turned financial struggles into a powerful business model

✅ The leadership philosophy that keeps his employees loyal and motivated

✅ Why business coaches played a key role in scaling his company

✅ The biggest mistakes to avoid when growing a home service business

✅ The mindset shift that took him from survival mode to thriving

Leadership isn't black and white—it's all about managing the gray!

In this episode, Andrew Hasty — the COO at Peterman Brothers — breaks down Mexwell's Law of Intuition—one of the toughest (but most powerful) leadership skills to master.

From Steve Jobs' gut-driven decisions at Apple 🍏 to real-world leadership lessons, Andrew shares why great leaders don't just follow protocols—they read the room, trust their instincts, and make bold moves.

Whether you're a manager striving to inspire or a leader working to make vision actionable, this episode is packed with takeaways on leading with clarity and confidence.🎯

Additional Resources:

Join The ARENA - a CSTG Community!

Chad on LinkedIn

Chad Peterman | CEO | Author

Peterman Brothers Website

More on PeopleForward Network

Follow PeopleForward Network on LinkedIn

• Leadership isn't about rigid rules; it's about managing the gray areas. Great leaders don't just follow protocols—they know when to trust their intuition.
• Intuition is a skill, not just an instinct. It can be honed through experience, self-awareness, and pattern recognition.
• Balancing logic, values, and emotions leads to better decisions. Leaders must blend gut instinct with data to make sound choices.
• Managers rely on systems; leaders rely on vision. The best leaders find a balance between execution and inspiration.

Hiring and keeping top talent in the trades is tougher than ever. But what if the secret to attracting the right people wasn't just about job postings or paychecks—but about your leadership style?

In this episode, Chad breaks down the Law of Magnetism and why the best leaders attract talent instead of cloning themselves. Many home service business owners believe hiring people just like them is the key to success, but that approach limits growth and potential.

Chad explains:

🔹 Why top-performing HVAC, plumbing, and electrical businesses build diverse, high-performing teams

🔹 How leadership style shapes hiring and retention in the trades

🔹 The real secret to attracting and developing top talent for long-term success

Building a strong, motivated team starts with becoming the leader they need.

🔥 Want to grow a high-performing team? Hit play now!

Additional Resources:

Join The ARENA - a CSTG Community! Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

1️⃣ Who You Are is Who You Attract – If you want hardworking, high-performing employees, you must first model those qualities as a leader. Your leadership sets the standard for your team's success.

2️⃣ Great Teams Aren't Found—They're Built – The best HVAC, plumbing, and electrical businesses don't just hire great people; they develop them. Leadership is about coaching, not just managing.

3️⃣ Retention Starts with Leadership – High turnover in the trades is common, but top companies retain employees by creating a culture that makes people want to stay. Employees don't leave jobs—they leave bad leadership.

Culture isn't just a buzzword—it's the heartbeat of a thriving company! 💙

In this episode, Chad chats with Marshall Lockton — Chair & Partner of Knight Agency — about what it really means to be a people-first business. Spoiler alert: It's not just putting it on the wall and calling it a day!

From storytelling and leadership empowerment to keeping culture alive as you scale, this convo is packed with insights (and a few laughs).

🎧 Tune in now and start building a workplace where people actually want to work!

Additional Resources:

Connect with Marshall on LinkedIn

Listen to Marshall's Podcast - The Third Layer

Learn more about Knight Agency

Join The ARENA - a CSTG Community!

Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

• People-first leadership requires action, not just words. Employees need to feel valued and empowered daily.
• Culture starts at the top but must be reinforced at every level. Managers play a crucial role in carrying the message forward.
• Storytelling makes company values personal and meaningful, creating stronger employee connections.
• Recognition fuels engagement. Celebrating wins, big and small, reinforces the right behaviors.

What happens when a Dublin plumber turns his trade into a $115M powerhouse?

Alan O'Neill is here to share how he built Abacus, navigated private equity, and shaped the future of the trades. From smart tech to training tomorrow's workforce, this episode is packed with stories, laughs, and insights to elevate your business.

Don't miss this inspiring journey!

Additional Resources:

Listen to the original episode!

Learn more about To the Point

Join The ARENA - a CSTG Community!

Connect with Chris on LinkedIn

Chad on LinkedIn

Chad Peterman | CEO | Author

Peterman Brothers Website

Follow PeopleForward Network on LinkedIn

Learn more about PeopleForward Network

• The Private Equity Surge: Private equity's interest in trades has skyrocketed, creating opportunities for generational wealth and growth.
• Importance of Training: Structured training and leadership development are essential to sustain industry growth and workforce competency.
• Emerging Technologies: Tools like AI and smart devices are redefining customer interaction and operational efficiency.
• Adaptability: Bringing leaders from outside the industry can challenge norms and drive innovative thinking.
• Workforce Development: The future of the trades depends on investing in people and fostering a strong pipeline of skilled workers.

What if you never had to write another performance review?

In this episode, Chad chats with Projjal Ghatak — CEO and Co-Founder of OnLoop — about building stronger teams, motivating employees, and letting AI handle the boring stuff. 🚀

From boosting team energy to eliminating bias in performance reviews, this conversation is packed with insights to help leaders unlock their team's full potential.

🎧 Don't miss it—your team will thank you!

Additional Resources:

Connect with Projjal on LinkedIn

Learn more about OnLoop

Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

• Energy is Foundational: Motivated employees with clarity on their goals are more likely to succeed.
• Feedback Redefined: Organizations must balance improvement feedback with specific, strength-based praise.
• AI as a Manager's Ally: Leveraging AI for performance reviews enables managers to focus on team development.
• Culture-Mission Alignment: Strong cultures align with organizational missions and foster better outcomes.
• Measure Wha