Celeste Headlee’s TED Talk “10 ways to have a better conversation” has been viewed more than 17 million times. She’s an award-winning journalist and the author of We Need To Talk – How To Have Conversations That Matter. On this episode, Celeste shares the simple communication tools she's learned through her research and job as a public radio host interviewing hundreds of guests. Her smart strategies are a guide to have more effective, more meaningful conversations at work and in our personal lives.