: Episode 977 - Vinnie & Andy share some customer support stories in a new segment called "Tales from the Mail Bag" that includes coffee drama, vitamin mathematics, and BB's. PLEASE SUPPORT OUR SPONSORS Pure Vitamin Club New vitamin coming in the relatively near future! Stay tuned for some vitamin D Pure Coffee Club COFFEE DRAMA Vinnie ran out of coffee at home How does a guy who owns a coffee company run out of coffee for himself? All three blends have done quite well Honey Process & Athletic blend are neck and neck in popularity They all have unique qualities that appeal to different flavors and things Athletic blend has a heck of a lot more caffeine Vinnie was trying to appeal to his "down-home-on-the-bayou" roots Andy is the #1 customer service guy He has likely never said no to any request He has issued refunds for anyone who didn't receive the product or was dissatisfied Andy and Dillon are the best customer service duo out there They respond to EVERYTHING with amazing speed PCC gets an email from this guy - he bought some coffee and hated it Ordered the biweekly subscription (delivery every two weeks) Right away requested a refund after having the coffee for no more than a day Andy says - send us back the unused back, we will cancel the subscription and issue a refund for the second half of the delivery The guy sends an email the next day, with the guy upset because he had to pay for the first bag Andy says - okay, we'll refund the first if you send back what is left The guy sends an email the next day, and the guy says he no longer has the packaging anymore, and asks if he can send it in a Ziploc bag Andy says - sure, no problem, send it in the Ziploc bag - at this point, he thinks it is over The guy sends an email the next day requesting a mailing label so that he does not have to pay for the postage back Most people don't stress like this! This was a strange occurrence.