Are you a therapist experiencing or having trouble communicating your out-of-pocket rates without causing confusion or frustration for patients who have insurance? Are you looking for the best practice to follow when conducting phone or in-person conversations with prospective patients about their cash pay rates and out-of-pocket options?

This week's The Dave Kittle Show episode, Dave Kittle goes solo and talks about the common mistakes therapists make when presenting their cash pay rates or out-of-pocket services when they are asking patients to pay out of pocket when they already have insurance. He also shares an effective and ethical sales script that strikes the perfect balance between promoting your services and respecting the financial concerns of patients who may be hesitant to pay out-of-pocket. He also discusses how to improve your frontdesk or admin’s communication skills and confidently present your out-of-pocket rates to prospective patients. 

In this episode, he will touch on such topics as:

• How to present "cash" rates as good news and explain why they are also known as fee-for-service, out-of-pocket, private pay, or cash pay.
• The importance of building rapport, credibility, and authority with prospective patients over the phone.
• Explaining how your service can help patients achieve their goals, get back to doing what they love, and overcome current limitations.
• Providing numbers and details that demonstrate the value of your cash-based practice.
• Demonstrating an ethical sales script to help you effectively leverage your cash-based business.

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