By Jimmy McKay, PT, DPT
4.8
187187 ratings
The podcast currently has 1,335 episodes available.
Jimmy McKay, alongside co-hosts Tony Maritato and Dave Kittle, dives deep into the art of patient communication and how effective questioning can elevate your practice. Whether you're running a cash-pay physical therapy clinic or an insurance-based one, understanding your patient is key. This episode breaks down essential strategies to ask the right questions, build trust, and convert potential patients into loyal clients. Learn how to connect on an emotional level, overcome objections, and create a seamless patient experience. Perfect for physical therapists and healthcare business professionals looking to enhance their communication and marketing skills.
Key Points Discussed:
Special Guests:
Innovative strategies that physical therapists can implement to enhance patient experience, retention, and practice growth. Whether you're running a cash-based practice or navigating the challenges of insurance, this conversation is packed with actionable insights to help you stand out in a competitive market.
Key Points Discussed:
Pre-Payment and Screening Processes: Discover why taking payment at the time of booking can streamline your operations, reduce no-shows, and improve patient commitment.
Transforming Patient Paperwork: Learn how to turn the often-dreaded paperwork process into a positive experience that engages patients from the moment they walk in the door.
Creating Memorable Patient Experiences: Explore creative ways to build strong relationships with patients, from simple gestures like offering personalized care to incorporating multi-sensory experiences in your practice.
The Power of Emotional Triggers in Patient Retention: Understand how identifying and addressing the emotional motivations of your patients can significantly impact their loyalty and outcomes.
Innovative Practice Models: Discuss potential new business models, including the concept of a "booze-infused" physical therapy practice, and how to navigate the associated challenges and opportunities.
00:00 - Introduction and Overview
03:21 - The Importance of Pre-Payment and Screening
10:15 - Enhancing the Patient Intake Experience
18:45 - Turning Paperwork into Positive Patient Interaction
28:30 - Building Patient Loyalty Through Emotional Connections
36:55 - Exploring New Business Models in PT
45:20 - Final Thoughts and Parting Shots
50:00 - Preview of Next Episode
In this episode, we dive deep into the world of elite athletic performance and rehabilitation with physical therapy expert Phil Plisky.
Key Takeaways:
1. Importance of systematic testing and intervention in physical therapy to improve athletic performance and prevent injuries.
2. The value of humility and curiosity in the pursuit of knowledge, especially among top professionals in the field.
3. Strategies for effectively communicating and building buy-in with patients/athletes, such as understanding their goals and priorities.
4. The power of repetition and consistency in sharing information and expertise, even when it feels uncomfortable.
5. The need to focus on the fundamentals and foundational elements of movement, strength, and mobility, rather than relying solely on high-tech equipment.
6. The underrated impact of nutrition, sleep, and mental health on recovery and testing outcomes.
The critical strategies for enhancing patient experience in private practice physical therapy. We discuss the complexities of dealing with insurance companies like United Healthcare and how understanding the "game" can help you succeed in your business. Whether you're struggling with patient retention or navigating the challenges of reimbursement, this episode is packed with actionable insights to help you thrive.
00:00 - Introduction and Overview
04:27 - Understanding the Patient Experience
11:56 - Handling Negative Patient Interactions
19:30 - Strategies for Improving Patient Retention
24:45 - Importance of Clinician-Patient Rapport
32:21 - The Role of Exam Rooms in Physical Therapy
40:26 - Challenges with Insurance Reimbursement
46:48 - UnitedHealthcare and Reimbursement Issues
53:00 - How to Communicate Insurance Changes to Patients
57:45 - Parting Shots
Key Points Discussed:
How to deliver a top-notch patient experience that keeps clients coming back.
The pros and cons of dropping low-reimbursement insurance plans, including UnitedHealthcare.
Why understanding your business game and playing it well is crucial to success.
Effective communication strategies to manage patient expectations regarding insurance and out-of-pocket costs.
Real-world examples of how building strong rapport can lead to better patient outcomes and plan-of-care completion.
Special Guests:
Tony Maritato, Physical Therapy Private Practice Expert
Dave Kittle, Host of "The Dave Kittle Show"
In this episode titled "Creating Patient and Employee Engagement with Dr. Jimmy McKay," we dive into strategies for building a positive and dynamic environment in healthcare settings.
I was a guest on the True Sports Physical Therapy podcast with Yoni Rosenblatt, great conversation that made me feel all warm and fuzzy because I got to talk about my story. Who doesn't love talking about THEMSELVES and THEIR story??
Maybe that's what more clinicians should do with patients...?
We talk all things fostering strong connections between patients and healthcare providers, as well as cultivating a motivated and engaged team of employees.
Learn about the importance of communication, trust, and culture in driving engagement and how these elements contribute to better patient outcomes and a thriving workplace.
Whether you're a clinic owner, healthcare professional, or someone interested in improving organizational culture, this episode offers valuable insights into the key components of effective engagement.
Tune in to True Sports Physical Therapy for an enlightening conversation with Dr. Jimmy McKay, and discover how to enhance both patient and employee experiences in your practice.
Groundbreaking ways Occupational Therapists (OTs) and Physical Therapists (PTs) can generate revenue outside of traditional methods. We explore how to turn home visits into high-value services, the potential of ADA compliance assessments, and the role of technology in enhancing patient care. Whether you're looking to expand your practice or find innovative income streams, this episode is packed with actionable insights.
Chapters
Introduction to Unique Revenue Models - 00:00
Turning Home Visits into Premium Services - 05:32
Leveraging ADA Compliance for Profit - 21:45
Integrating Technology for Enhanced Care - 32:15
Unconventional Business Strategies for OTs and PTs - 43:00
Parting Shots & Final Thoughts - 56:40
Key Points Discussed:
Maximizing Home Visit Revenue: Transforming home visits into premium services that clients are willing to pay top dollar for, including vestibular assessments and high-end home modifications.
ADA Compliance as a Revenue Stream: How OTs and PTs can leverage their expertise to perform ADA compliance assessments for local businesses, offering a unique and ethical service.
Expanding Roles with Technology: The potential for OTs and PTs to integrate technology into their practices, from remote assessments to improving patient interactions with advanced tools.
We're joined by the legendary Carole Lewis, a renowned physical therapist specializing in geriatric care. We dive deep into the strategies that every physical therapist and healthcare provider should know to prevent falls and improve the quality of life for older adults. Carole shares her insights on why giving away valuable content for free can be the key to building trust and authority in the healthcare industry.
Links Mentioned:
www.ptannualvisit.com
https://lifeguidehealth.org/player/play/balance
www.greatseminarsonline.com
www.Exerciseforagingwell.com
If you're a clinician, caregiver, or anyone interested in the well-being of older adults, this conversation is packed with actionable advice and inspiring stories that you won't want to miss.
Main Topic/Theme: The crucial role of physical therapy in preventing falls and enhancing the lives of older adults, with a focus on how to communicate effectively with this demographic.
Key Points Discussed:
Special Guests:
Target Audience:
Dive into the rise of stretch labs and their impact on the physical therapy industry. Are stretch labs a threat or an opportunity for PTs? We explore the business model behind these popular fitness boutiques, their appeal to consumers, and how physical therapists can adapt or even capitalize on this trend. We also discuss the ethical implications and how PTs can position themselves in a market increasingly driven by consumer demand for wellness services.
Key Points Discussed:
The rise of stretch labs and their impact on traditional physical therapy practices.
How stretch labs are attracting clients with a focus on perceived value rather than clinical outcomes.
The importance of adapting to market demands and the potential for PTs to integrate similar services.
The ethical considerations of offering wellness services outside traditional PT practice.
Practical advice for PTs looking to compete with or collaborate with these new business models.
In this episode of PT Pintcast, host Jimmy McKay sits down with business strategist and coach Sturdy McKee to dive deep into the future of physical therapy (PT) marketing and recruitment.
Are you struggling with long wait times, high turnover, or disengaged employees? Discover how to attract top talent and differentiate your practice in a competitive market. Sturdy shares his insights on creating compelling job ads, leveraging the power of relationships over transactions, and the importance of being genuine in both client and employee engagement. Whether you're a practice owner, manager, or PT professional, this conversation offers actionable advice to transform your approach to hiring and marketing.
Main Topic/Theme:
The evolution of marketing and hiring strategies in physical therapy, focusing on standing out in a competitive field and fostering meaningful relationships.
Key Points Discussed:
The significance of differentiation in marketing and recruitment within the PT industry.
The challenges of employee engagement and how to build a motivated, satisfied team.
Why relationship-building trumps transactional approaches in both client and employee interactions.
The critical role of clarity in business operations and communication.
Sturdy McKee’s innovative approach to matching the right candidates with the right companies.
Special Guests:
Sturdy McKee - Business strategist, coach, and founder of PT Match.
00:00 - Introduction: Setting the Stage for PT Hiring & Marketing
03:15 - Differentiation in PT Marketing: Why Standing Out Matters
08:40 - The Challenge of Employee Engagement in Healthcare
14:22 - Relationship vs. Transaction: A New Approach to Client & Employee Interaction
21:05 - Crafting Compelling Job Ads: Lessons from Shackleton to Tough Mudder
32:17 - The Power of Clarity in Business Operations
38:40 - PT Match: Matching Candidates with the Right PT Practices
45:15 - Final Thoughts: Be Different, Be Genuine
49:30 - Parting Shot: Embracing Your Unique Differences
We dive deep into the challenges and opportunities for career growth within the physical therapy profession. From mastering the art of communicating your value to exploring innovative ways to use your skills in unfamiliar places, this conversation is packed with actionable insights for every PT professional.
Physical therapy career growth, communicating value in healthcare, innovation in physical therapy, balancing work and life as a PT, career development for healthcare professionals, finding purpose in healthcare, PT career advice.
00:00 - Introduction to Career Growth and Innovation
03:22 - The Importance of Communicating Your Value
10:45 - Balancing Flexibility and Stability in PT Careers
18:12 - Innovation Through Cross-Pollination: Using Familiar Skills in New Places
25:39 - Self-Awareness and Its Role in Career Development
35:14 - Finding Purpose and Creating Your Own Opportunities
44:33 - Final Thoughts and Parting Shots
53:25 - Ideas for the Future: Therapy Rescue and Beyond
Main Topic/Theme:
The episode centers around how physical therapists can effectively communicate their value in the workplace, find purpose in their careers, and use innovation to stand out in a competitive field.
Key Points Discussed:
Communicating Value in the Workplace: Learn the critical steps to not just ask for a raise but to demonstrate how you can create more value for your employer.
Balancing Flexibility and Stability: Understand the realistic trade-offs between job flexibility and stability, and how to navigate them.
Innovation through Cross-Pollination: Discover how applying skills from other industries can lead to groundbreaking ideas in physical therapy.
Self-Awareness in Career Development: The importance of introspection in identifying what you truly want from your career and how to achieve it.
Finding and Creating Purpose: Tips on finding purpose in your work, even if it means creating your own opportunities.
Physical therapy career growth, communicating value in healthcare, innovation in physical therapy, balancing work and life as a PT, career development for healthcare professionals, finding purpose in healthcare, PT career advice.
Co-host Highlights:
Anthony Maritato:
YouTube: https://www.youtube.com/@LearnMedicareBilling
LinkedIn: https://www.linkedin.com/in/anthony-maritato/
Dave Kittle: Host of The Dave Kittle Show
YouTube: https://www.youtube.com/@thedavekittleshow
LinkedIn: https://www.linkedin.com/in/davekittle/
Jimmy McKay: Host of PT Pintcast
YouTube: https://www.youtube.com/@PTPintcast
LinkedIn: https://www.linkedin.com/in/jimmy-mckay-pt-dpt-a4207659/
The podcast currently has 1,335 episodes available.
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